North American Van Lines 141 East Cox Ferry Road, Conway, SC 29526

"Extortion? Not sure…. What do you think? Months prior to our move we contracted with Arnoff Moving in Malta, NY Our move was from Malta, NY to Myrtle Beach, SC. The rep. from Arnoff came to my home, assessed everything, quoted $6,067.62 and we signed the contract. Someone would need to be in SC in three days to meet the truck. When the driver arrived in NY on 4/18 we were informed that the truck couldn’t fit down the street so we would have to pay for a shuttle which was $800.00. We were actually charged $1,107.76 extra! (many 18 wheelers have fit previously.) They created a new contract the day of the move and said we needed to sign it or they weren’t going to load our things. Our options now: • Don’t sign and our furniture and belongings stay in New York? • Don’t sign and find another truck that day to bring our belongings from NY to SC? • Sign the contract so there aren’t issues with our belongings and deal with it on the other end? Flew into Carolina’s on 4/21 - Truck dropping off 4/26! 4/25, I received a frantic call from the driver. He unloaded the wrong shipment and would be at my home soon. Quite surprised when he showed up with the huge cab! Our area is in developing stages construction vehicles everywhere and that same truck fit no problem when it was to the driver’s benefit… Upon walking through with the driver. There were two metal shelves which needed assembly. The men were in the garage working and left without a word. The shelves were put together – poles upside down, a shelf missing from each one. They were not usable. I called Arnoff Moving and they wouldn’t discuss it with me! I was instructed to call North American Van Lines where messages aren’t returned. When I did get a woman, she stated that we signed the new copy so basically, it’s too bad they will not reimburse anything and then started reciting laws and fines of $100,000 to try and scare me… Reliable company? Not so much."