U.S. Bank Branch

"Didi at this location is always very kind and helpful. Great service!"

"Okay.. There it is: The award of best manager goes to Didi Reeves from downtown branch, she's like my bank keeper always aware with my bank related situations, one detail: I'M IN BRAZIL, she calls me everytime I let something bad happen to my checking ahahahahha love you sweetheart"

"1/2/19 If there was ever a banker who truly cared and went the extra mile I would said it was because of DiDi at US Bank Market Square branch. She educates you at the same time and will give you options to suit your personal banking needs. I applied over telephone but they can't seem to tell me anything. If I was NOT a customer, I would switch banks because of DiDi. If US Bank is reading this review they need to have her train each branch office which how to offer US bank products and services. Their Knoxville TN branch offices has serious training issues. Thank you again DiDi for first class service."

"We met with DiDi at the downtown Knoxville branch to talk about loans, credits getting a document notarized, etc. She was INCREDIBLE. Not only did she provide us with information that we didn’t even think of she ran the whole bank area BY HERSELF while there were other noticeable people sitting in offices (now they could have been doing something important but leaning back in a chair having coffee...maybe). Anyway, DiDi spent her undivided attention with us and when another customer she kept apologizing for her service. THERE WAS NO NEED!! She set us up with things we didn’t even know we qualified for and fixed our accounts to be more accessible and easier to mange since we are newly married. And I listened to her while she gave other customers across the room behind the banking desk (we were at her office desk) being cheerful and truly thanking them for their time and for banking with US Bank. I am nurse and my husband an EMT/firefighter and what we notice is people get more upset and impatient when they are not being seen RIGHT AWAY instead of looking around and seeing there are other people being helped. DiDi made sure that didn’t happen and served every customer smiling and joking and everyone left WITH A SMILE. I hope corporate understands the importance of the employees who go the extra mile ON THEIR OWN to improve their company. It’s these employees that will make or break your company or location and DiDi not only eased my anxiety about paying off my student loans and banking with my husband she truly took care of us and if any employee or future customer reads this she will do her absolute best to educate, provide direction based on what’s good FOR YOU, and you’ll just have a better day because in all the craziness of the morning not one other person assisted her and she ran it so smoothly. DiDi thank you for all you’ve done you are so great!! And having someone who has connections in Minnesota was great to chat about (she even made time to get to know us and put us at ease!) Thank you DiDi you are Wonder Woman"