ORNL Federal Credit Union

"Was here today to deposit money and get some checks. Was helped by Aaliyah. She was very rude, in the middle of helping me she stopped to help someone else and ignored me."

"Everything is a hassle. I’ve been a member of ORNL for 18+ years and I’ve honestly have never anything good to say about it. Everything is constantly inconvenient and they try to make you go through hoops to get the simplest tasks done. I’ve been denied loans when I went to another bank same day and they ripped my arm off for their business for less interest. Good luck trying to withdraw any sizable amount of money from your own account, they will put a hold on it for as long as legally possible. Today was the last draw though, instead of placing your typical 3-5 day hold on a check, they decided to bump it up to a 15 day hold which is completely insane and I’m not quite sure if it’s even legal to do so. The day it clears, will be the day i withdraw every single Penny and close my accounts with this bank. Something is just off them."

"I had a great experience with Alex yesterday. He helped me move money to the right accounts and had a couple of great suggestions for products that work really well for my financial situation. He's very knowledgeable and easy to work with, he never rushed me or my transactions. Would recommend seeing him for anyone going to the north branch"

"Had an issue with my loan payment. I went to the North Branch to get it resolved. Upon arriving, I found that the inside services were closed due to all that is going on during these times with social distancing. There was a sign that had a number to call for assistance. Being older, and very old school, I am a face to face type person. I was dreading this call. I had all my facts, receipts, and other documents ready, so I made the call. I got a young man named Chase. He listened to the issue, asked a few more questions, and told me he was on it, and would call me back after he made some calls. I wanted a time line for this call back. He said about 45 minutes. I was surprised, and told him if I hadn't heard from him in a few hours, I would call him. Well, in about 15 minutes, I get a call back from Chase. He had everything resolved, and I mean everything. I can't wait till all this social distancing stuff is over so I can meet him in person. Chase made me feel like he was on my side, and was there to help me. Not just words, but more his actions. He told me what he was going to do, and he got it done. No passing the buck, no transferring me around. He actually took ownership of my issue and resolved it, and fast. I cannot speak highly enough of his professionalism, a dedication to his customers. Thank you Chase, you are awesome."

"We had an excellent experience with this branch. Overall the look is new and clean, and the inside is welcoming and professional. Madison helped us with everything from opening a new savings account for my niece, exchanging foreign currency, and updating our details for our current account. Excellent customer service, would recommend."