411 Storage South 2703 Highway 411, Maryville, TN 37801

"Worst experience with Uhaul in the 25 plus years I have been dealing with them. Representative at pick up seemed bothered to have to deal with us. Different representative on drop off. First thing he asked is if I took a picture of the mileage and fuel level before taking the truck. I have never had that asked of me. He said that everyone should do that. Why didn't your son bring it up on pick up then? Then receiveda phone call after leaving threatening us with extra charges because we didnt fold the moving blanketsthat were thrown all over the back of the truck on pick up. No greeting, no information at all, just the threat of $3 per blanket charge to clean up the mess they gave me. At this point I hung up. The "owner" then called back to tell me that I was right saying they gave me non folded moving blankets. The people at this location need to be retrained or replaced. Customers should not be called and insulted then spoken too like garbage. I will never return to this location and will seriously think about it before ever renting from Uhaul again after this."

"My past experience with them was not the greatest. The older man was very rude and ended up opening at 1330 instead of 12. Must of had a long lunch even though they open at noon. I will not get into further detail, but definitely do not recommend."

"I’ve never rented a storage unit here, but I’ve rented enough trucks and trailers to fill several of their storage units. Everyone here is pleasant, friendly and honest. Never a bad experience and will gladly travel across Blount County to deal with them every time."

"I would not recommend the u-haul side of this business. I reserved a u-haul van several days before I needed it, but could not remembered if I had selected a 5:30 or 5:45 pick up time. I called for confirmation on my rental and pick up time. The man who answered the phone stated that no one was renting anything today. He went on to explain that the computers were down, so no one had been able to get reservations through today. I stated that I had made the reservations a few days ago and double checked that I would not be able to pick it up. (I was unsure if u-haul had some sort of back up system, or if this was only effecting people who had tried to make reservations today). He explained again that the computers were down nation wide and asked if I was a local or if I needed a one way rental. I explained that I was a local teacher and that I just needed a van to move my belongings from there one classroom to another. He stated again that rentals were not available for pick up today due to the system being down. I said okay, so nothing will go through on my card correct? (I just wanted to double check that I wouldn't still be billed for the reservation I made) He responded by saying, "well, you're a teacher sweetheart, why don't you answer that question?" I ended up going to the u-haul on Alcoa Highway after I got off the phone with him. They were able to immediately rent a van out to me with no problems. They did say that they had some issues with their computer system, but that they were still able to do rentals."

"Family business is the backbone of this country and rest assured you are working with people here who understand that concept. They are one family -owned operation dedicated to doing what's right for their renters. It's so refreshing to talk to people at a business and get an answer without having to go through a website or download an app. Real people, real owners and really genuine service. Thank you."