Harper FIAT 3033 Alcoa Highway, Alcoa, TN 37701

"Our fiat 500 needed some service when another shop could not figure out what was wrong with it. We decided the best thing to do was to take it to someone that knew fiats. They diagnosed our fiat with a bad a/c compressor. It had just one put on it by someone else, so we decided to take it back to them since it was a warranty issue. It ended up not being the issue, they charged me a pretty high diagnostic fee to miss diagnose the car. I talked to the service manager once, I wanted him to talk to the other shop to see that what they said was not the issue. Service manager will not return calls. We had actually decided to continue to take it here before this, but this was not a good first experience. I will never take our fiat back to them."

"Awesome costumer service, no matter what is your problem, they have a solution. I went to an oil change to my wife’s Stelvio and came out with a Giulia for myself, they have a good amount of bank partners that will make it work for you. By the way, no matter what time we call for maintenance schedule , they’re always available to take care of us. Now, I’ll enjoy my car!"

"Excellent customer service. Excellent mechanics. Fixed my car when other shops couldn't. Got me in the same day i called. Worked with my Carvana warranty. Only thing is I wish they had a loner car i could've used while my car was in the shop. But that's what happens when you need work done without any notice. My fault. Not theirs. Definitely would recommend."

"I can’t say enough good things about my experience with this dealership and Todd Bernstein. I had a bad experience a week prior with a car from another dealership I had planned to buy only to have them deliver me a car that was not advertised or described properly. Thank goodness that didn’t work out because it led me here. Todd was exceptionally professional and straightforward. I flew in from out of town, but beforehand, Todd sent me detailed photos of every blemish and part of this car along with a receipt of the maintenance history. The used car was in impeccable condition and it was priced the lowest I have seen anywhere around the southeast in the 3 months I’ve been looking for this specific make and model. He also picked me up from the airport! The buying process was seamless. I am aware that people are distrusting of car dealerships and their salespeople, but you have no reason to be weary of Harper Fiat Maserati! Thank you!"

"Great Experience! I do not have one bad thing to say about this place. I bought a slightly used truck here. There was no pressure, EVERYONE was nice and respectful and did a fantastic job. My salesman Allen was very laid back, non intrusive and very easy to work with. I cannot attest to service after sale but it seems like it will be equally as pleasing. UPDATE:. I went in for my first service for an oil change. While they ordered the wrong parts for the vehicle, they were very quick to put me in a very nice loaner car so that I would not be stuck there for a few hours. This place is great. Very friendly, very reliable. My wife will be in the market for another vehicle soon and this place will be, hands down, our preferred dealer. Never have I been this impressed by a dealership."