AAA Plumbing & Drain Services 200 Ellison Road, LaFollette, TN 37766

"My tub had a constant drain, and the handles were missing. My sink in the bathroom needed a pipe installed so we could finish fixing it. They came out at 4pm and was going to charge us $575. They left without anything being finished and I can't use my tub. They left at 10pm. My husband came home and seen that the bathtub pipe that they just put in was leaking behind it and into our basement, so it had been leaking all night long. They wanted to charge us another 100$ to cut the wall and because it was taking so long and they had to come back. My husband called and told them he didn't want them to finish the job. We paid 351$ up front and he left us in a bigger mess than when he came and is still demanding the rest of the money. They left there tools everywhere in our bathroom to our yard."

"Bruce Hanley is a scam artist. He hires unlicensed people to do his work for him while he does nothing. He will take your money for a job he states he can do, but honestly has no idea. He has called me late at night while I’m at work to tell me he finished the job, but he never has. He tries to pull the wool over your eyes. I am currently $575 plus the cost of my sewer pump and now I’m having to hire someone else. He took the money from my wife, whom would trust anyone and not a confrontational person, and stated he would refund us the money if he couldn’t fix it. He refuses to give it back and I’ve currently filed a complaint against his license through the state of Tennessee. The people he has with him aren’t licensed so it’s very risky. He will take advantage of you at your cost. Please don’t hire him if you need something done. You’ll regret it. I ignored reviews on here in hopes of them being wrong, but he screwed us over."

"They gave us a new septic, installed i guess properly, but were too lazy to cover it fully and fix our yard from them pulling out the old one. Had an inspector watching them level out our back yard and by the time they were getting to leveling and covering the septic the inspector left. He barely covered it and wanted us to pay him half way through. We asked him to redo our bathroom floor, it took him 3 weeks when it was just a small square bathroom. And he also wanted payment half way through that too. The bathroom floor was installed properly though."

"Mr. Hanley was wonderful! Him and Luke came all the way to our home to help us on a weekend with our plumbing problem. They didn't give up till the problem was fixed. They were very kind and they did a very good job. It ended up being a big job but the price was fair. They were very honest and professional. We will definitely be calling them if we ever run into another problem."

"We were charged $650 LABOR ALONE to Install a water pump in a basement. This is not including the $199 charge for the pump itself. Not to mention my son in law, who denied any cash offered, did most of the work, because the employee was not able to lift most of the equipment. Oh yeah, and it took four hours."