Metro by T-Mobile

"Great customer service from Melissa! She completely set up my new phone for me. I live in Speedwell, TN in the Claiborne County area. My old carrier was Verizon. I made the switch to Metro by T-Mobile and this service works a lot better in my area than Verizon did. Also, it is much much cheaper. Glad I made the change."

"Not really helpful. Tried to pay my T-Mobile bill and was just told they couldn't help me"

"I went in to Metro in Clinton on Sunday to get help with porting my phone number to Metro; my previous carrier was making it hard for me to port my number. The associate was sooo helpful and patient helping me. I am so grateful for her and Metro! My service at the store was outstanding! I live out in the middle of nowhere and can finally use my phone at home; the signal strength is incredible!"

"Disappointing Experience at Metro T-Mobile, Clinton, TennesseeToday, my visit to the Metro T-Mobile store in Clinton, Tennessee, was extremely frustrating and disappointing. Despite having a scheduled appointment to add a third line, the assigned advisor displayed an unacceptable attitude from the beginning.Despite the friendly assistance I received earlier to schedule the appointment and add the new line, upon arriving at the store, the advisor, who has previously shown unprofessional behavior, claimed that the system was not available without even allowing me to explain my situation.When I asked why she was never willing to help, her response was disproportionate and aggressive. She called me rude and threatened to call the police if I didn't leave the store immediately, all of this in front of my 12 and 6-year-old children.This experience was particularly distressing as I have been a customer for over two years and have always fulfilled my obligations. Being treated like a criminal without apparent reason is unacceptable.I hope this review serves as a testimony to the inadequate customer service at this store and prompts an internal review to improve the attitude and service provided by the staff.Additional Note: The advisor who scheduled my appointment is not the same one who attended to me today. The one who scheduled my appointment was named Brittany and was very kind. The one I encountered today was named Hayley and was completely different and rude."

"I had a bad experience in the store in Oak Ridge I went to the Clinton store and I'll talk to Haley she was wonderful she helped me and got me a new phone and she was busy but she still helped all her customers and I came out satisfied and happy"