Yeargan Pet Cremation Services 7250 Highway 11e, Lenoir City, TN 37772

"Good businesses correct their mistakes, bad businesses double down. My wife and I had the unfortune to need a pet cremation service. During this time, I told our dogs PCP I was to be the contact for all of the logistics. They said they would make note. This Monday, my wife received a phone call from this crematorium requesting payment. This was the first contact from Yeargans to us. This was a traumatizing conversation to my wife, and against the requests of our family. I was angry, and called the PCP and told them to correct the contact issue, I was the one to deal with this as it was overwhelming to my wife. They fixed it. I then called Yeargan and told them the same thing, any "business" contact needed to be directed to me. They acknowledged. The next day, my wife received a call from the courier, to let her know the ashes were dropped off. Again, that's overwhelming language, to a phone number this person shouldn't have called, after the mistake in primary contact had supposedly been fixed. I called Yeargans, spoke to them very unprofessionally about how angry I was that they couldn't call the proper contact and twice triggered my wife during this time of overwhelming grief. I was told a form was already filled out with contact information. I am unclear how overwhelmingly bureaucratic this business is, to where they are unable to get a change of contact to a courier, but because of this inefficiency an already upsetting experience was made worse. This second conversation with Yeargan Pet Cremation Services ended with them unempathetically stating "the form was already filled out" for contact info, even after I called to correct the mistake. I sarcastically thanked them, and they sarcastically told me I'm Welcome. Our (fingers crossed) dogs remains were delivered where they were supposed to, when they were supposed to. I do NOT recommend this service, and if the owner responds to this review, that will be the last interaction I have with this business, but not about this business."

"Yeargan was fantastic when we needed a trustworthy and reliable cremation service for our dog. They provided excellent communication, did the job quickly, transported the remains to and from the veterinary clinic, and provided a nice box with comforting reading materials at a time when we were struggling. I highly recommend their service!"

"These folks are so very kind and courteous, I have always had a positive experience with them. I have chickens and they can be delicate and pass suddenly for various reasons, which is just part of life with them but it still hurts because I love them like my cats and dogs. Yeargen has always been kind and never thought it was weird or anything that it wasn't a cat or dog. They always treat me and my deceased pets with respect and go above and beyond with their care and courtesy. Their services are done quickly and professionally and their prices are reasonable, and I shopped around before choosing Yeargan. They also have many options for keepsakes and memorials and they have gone the extra mile for me without me even having to ask. This is so important since losing pets can be so devastating and they really know how to be kind to people who are grieving. I'm very glad to have found them and will continue to use their services any time I need them. Thank you all"

"I am beyond pleased with the service provided by Yeargan Pet Cremations. Yeargan quickly responded to my phone calls and answered all questions I had. This was my first experience with pet loss. They handled my situation with such delicate care and understanding. I was updated through the entire cremation process (from pickup to her being shipped to my home). The cremains arrived within a few days, perfectly packed to ensure they were not damaged through transport. Inside the shipping box were multiple printed poems and prayers about pet loss and a dated certificate of cremation. I highly recommend Yeargan to anyone who may find themselves in this unfortunate situation."

"This was the first time I've ever needed to make preparations for my long-time companion of 17 yrs with my 7lb Sophie dog.Grieving is hard enough alone & also having to prepare for "After" our fur babies pass on, so Yeargan's was very kind, sweet and understanding when I had called ahead a few days before of Sophie's send-off (to be reunited with my brothers, relatives, friends, and her fur cousins who've also passed on before her). Heather & her husband were very patient & understanding with my needs in what to expect, what my choices or options I would prefer, and even discussed the whole process that it would take time that Sophie would be cared for individually. At the time I had brought my Sophie girls remains from the vet, I was already emotionally, mentally shot from the experience that I had originally decided not to have the option for a paw print & thought I had mentioned I wanted hair clippings (bc I had already tried to attempt to make a paw imprint before Sophie passed on) So the next day when I was able to clear my mind a little, I had called Heather to double check if I indeed convey that I wanted hair clipping & changed my mind in wanting a paw print mold made for my other family members to remember her by as well. They were very understanding & appreciated that I had called early on before it was Sophie's process began. Thankfully, I was able to communicate with them & ask them any other questions or concerns I had. I felt reassured that my best friend of 17 years would be cared for as their own family member. I humbly appreciate all they had done to help ease my mind & aching heart during this process. Heather even explained that she & her husband had taken over for her mother-in-law, who has Dementia in her old age & could no longer run it on her own; even though she was the one who originally had started this family business to help others in their time of sorrow & care for our pets & family members alike. Thank you for the lovely wooden carved box my Sophie can rest in close to us at our home. Thank you for all your help, Yeargan's. I recommend them for all my family & friends who will inevitably have to come across their own path when their fur babies pass on."