ORNL Federal Credit Union
895 U.S. 321, Lenoir City, Tennessee 37771
About the Business
Welcome to ORNL Federal Credit Union, your trusted financial partner located conveniently at 895 U.S. 321, Lenoir City, Tennessee 37771. As a leading financial institution in the area, we are dedicated to providing exceptional banking services tailored to meet your unique needs. Our branch offers a full range of financial solutions, including personal and business banking, loans, and competitive savings options, all designed to help you achieve your financial goals.
At ORNL Federal Credit Union, we prioritize our members' financial well-being and strive to deliver personalized service with a friendly touch. Our state-of-the-art ATM services ensure easy and secure access to your funds, anytime you need. Whether you're managing daily transactions or planning for the future, our team of experienced professionals is here to support you every step of the way.
Join our community and experience the difference of banking with a member-focused credit union. Visit us today at our Lenoir City location and discover how ORNL Federal Credit Union can help you achieve financial success.
Photos
Contacts
895 U.S. 321, Lenoir City, Tennessee 37771, United States
Opening hours
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
08:30 - 12:00
Sunday:
Closed
Reviews
"I'm so sick of there Mobile deposit and when you try to get help well they don't do that here it's someone else that's not in on the weekend so basically your moneys gone until they say you can have it it's an absolute joke so now I sit here with nothing for my kids and if I'm lucky it will clear Monday I'm sick of this bank man everytime I turn around it's something!!!"
"I use the atm deposit feature every evening after work. Tonight it took my money and didn’t print a receipt I called to get help and now it’s been sent to another department.. Will I get the money!? If the atm isn’t working out out of order don’t let it steal peoples money."
"My elderly parents have had repeated problems with this bank and the lenior city branch. And are currently locked out if online banking. The branch has repeatedly blame Apple for the issue. Never mind my mother has an Android phone and they have a Dell for their desktop. While my father has an iPhone and my mother has an iPad I find it hard to believe it’s Apples fault. I would assume 80% of the employees and customers has an apple product. I will be at the lenior city branch on Monday with my parents, we will either have this resolved or we will close their accounts. Hopefully the branch manager will be in Monday morning"
"This adventure started out at a different branch in Loudon ,which was very helpful and in fact contacted the Lenoir city branch. The reason being my account had been compromised and I just wanted to get it closed and open up a new one to protect me. The loudon branch had contacted Lenior city asking them if they could help, in which the replied they could help. I drove out there wasting my gas and time. The Lenior city branch was busy but when I had asked for help and told them the particulars of my situation and who I was, they then told me that couldn't close it today because I had one 4 dollar transaction on my account that was pending before they could cancel it. This process would be ready on the 17th and to come back then. Keep in mind the teller walked back and talked to the office staff. I never was spoken to by anyone other than the teller. It was a horrible experience and my time and money were wasted. I wont be going back to this branch in the future. UPDATE: The branch manager April reached out to me and apologized on behalf of her staff. She went above and beyond by giving me 5 star service. April really took care of me!! 5 star service and now a 5 star review."
"Having a hard time giving ORNL a positive review at this point. There just seems to be a lack of convenience on just about every level. When you call in, the line is constantly disconnected after waiting at least 10 minutes, the mobile app never saves my login information or fingerprint scan and I constantly have to reset it, and they cannot seem to take payments over the phone like any other normal bank. The list goes on, and it seems like their only recommendation is to come in to the branch itself. They need to focus more on their customer experience! Everyone I have come in contact with has been very polite and a pleasure to deal with but that doesn’t replace the lack of convenience. I thought I was doing a good thing by spreading out my money with another bank, but I have never had this problem with TVA.. starting to have second thoughts on continuing business with them until something proactive is done."
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