United States Postal Service

"The staff was really friendly. I have been using other mailing services in the area and decided to see if the Usps could be a better option. The cost was lower than I expected, and I did not have to wait in a line."

"I’ve never had a bad experience… Very easy process for sending off return items."

"I want to thank Jeremy for helping me get back a package back that I’d sent from my home in FL to an old (bad) address in Terre Haute I had for my niece. He didn’t give up, he kept me informed, and gave me solid advice on what I needed to do if they couldn’t get it back. When it was found, he made sure the package made it to her new address. Excellent, excellent service - thank you, Jeremy!"

"This is a very bad working postal office. They are called transit HUB for international package sending, but the packages what come there in, stay there somewhere for weeks before they get the first arrival scan and then it needs again 3-4 Werks before they send these packages to the next facility on the way to the destination town and address for these packages. In my case, there are 5 packages from Wish what are stranded there. They came in to this facility on March 29 , April 26 and May 2 !!!!! The first arrival scan was on May 23 but since them nothing anymore! Not outgoing scan and not any moving of these packages to see on the package tracking. For the first 3 packages was the delivery date in CAPE Coral in Florida already set for 5 weeks ago and the last 2 packages had to be delivered in Florida on May 15 That is disgusting to store international packages in their facility for no reason for such a long time!!!! Were a German company and we now want to make it public in the international news and on social media how this USPS facility does work! A phone conversation wasn't possible because there nobody does answer any calls. Not in the morning hours and also not in the afternoon. We all struggle with covid19, but we make our work correct and so good as possible in this time!!! When our packages not arrives in Cape Coral in the next 5 days, then we suspecting that they're maybe got stolen in this facility and give it to the police for investigation!"

"I called in and someone picked up the phone and was banging stuff around. They only had 10 minuets till the shift ended. Lazy people could not even answer their phone. I had to call back to get someone to talk to with 5 min left. He was short on talking you know was ready to leave and customer service and satisfaction is not a priority. I called in asked for a box lock to be changed. Said I will be there today. Waited a 2 weeks still no lock changed. I called back was told must be someone else I don't remember this address. I was told I will send someone when I can. So I am still waiting for my lock to be changed. wonder how long will take and if I will have to call again. Was told that takes 3 months for them to do anything. I thought surely they are not that bad. Now I am beginning to wonder. I have number saved on my phone so I can now call daily."