Wabash Valley Monument Co

"I would give 0 stars if it were the option. My father passed in October of 2022. We picked out a stone and paid in FULL in January of 23 approved the design a couple of weeks later and here we are almost 18 months in from the paid in full date and still no stone on my fathers grave. They dodge phone calls, barely return messages and when they do, there is ALWAYS an excuse. First it was that Covid slowed production. The next follow up a few months later was the excuse that they weren’t getting quality stone from their quarry, however they offered free of charge to upgrade to a stone that was 6” bigger than the one we purchased that they had on hand I accepted the offer thinking finally we’re getting it done. She said they’d get it cut into the double heart shape that my mother had picked for her and my father. Two weeks ago I had reached out again, and was told that they had to ship it off site to get etched because their laser is down and it would be set in place in two weeks. Today is two weeks and all I’ve gotten was the run around. Still no stone not even a footer poured yet. I feel like they have poor communication and bad ethics. Spend your dollar somewhere where you’ll get what you pay for."

"My Dad passed in October of 2022. Paid in FULL in January 2023. Always get the run around, was told 2 weeks ago it would be up in 2 weeks, and to no surprise it isn't. It helps the grieving process to actually have a stone. They DO NOT CARE!! Why would they when we already paid in full 18 months ago?! They already got their money. I feel as though they should totally refund our money so we can pay an actual caring legit business to set a stone. SHADY business practices if you ask me!. I would not recommend them if they were the last place to pick from! Save your heartache and stress and spend your money elsewhere!!!! I pass by my father's grave on my daily commute and I always look in hopes his stone is there but sadly it is not."

"They are rude, they lie, took them from May too September too do my moms stone all the while lying and saying it was done, then using the excuse they got it mixed up with another stone with same last name, blamed the cemetary for them not making the stone. I wouldn't give any stars if I could. Over charged my dad for an off the lot stone, then said they gave him A discount! So it took 2+ years to respond lmao. Im not surprised! With the bad reviews you get im surprised anyone uses your company."

"So my niece passed away last June. My sister and sister in law went to Wabash Valley Monuments to get a stone for my niece. She also had the stone to have her name on it. 1. First they spelled my sister's name wrong. 2. Second they spelled my niece's name wrong. Then argued with my sister that this was the spelling she gave them. My sister knows how to spell her daughter's name. 3. Then was told it would be about 4 or 5 months before they could get the stone down to the cemetery. 4. Then after 6 months they told her that my sister wanted too much stuff on the stone. But when they designed the stone they did a mock up with the information on it, and it was the correct size. 5. Then the stone was still not down at the cemetery. My sister called, she was told they had countertops and other items to complete. They made a promise it would be done within in 6 months. 6. My sister continued to call to find out when they would get the stone to the cemetery. It took then almost a full year to get the stone to the cemetery. Actually 2 days before the anniversary of my niece's death. I would not hire them to put up a stone slab over a septic tank. They had no regard for my sister's grief, made mistakes and made excuses. STAY CLEAR And spend your money at a company that is competent and actually cares."

"My husband and I met with Ann to pick out a stone for his mother. She showed us the options for stones, that could be set at Roselawn. We went through the different styles of font and she showed us several examples of what the stone would look like. We were very pleased with our experience at Wabash Valley Monument Company."