Chase Bank 1600 West 45th Street, Munster, IN 46321

"The employees are balmy and the layout is ergonomic. The reason they are not getting 5 stars is after a phone call I've had regarding Certificate of Deposits and Government Treasury Bonds. The banker who my significant other made a C.O.D. with was not told they could go to the government to get a Treasury bond that had higher interest. Banks take their clients' money from a Certificate of Deposit to get Treasury Bonds themselves, collecting the difference between their interest rate and the government's interest rate. If the government is offering 8% interest on a Treasury bond and Chase offers you 5% interest on a Certificate of Deposit, they'll go to the government themselves with your C.O.D. money, make the 8% interest treasury bond themselves, and collect the 3% difference of interest for themselves while you get 5%. When asked why we should get another Chass C.O.D. instead of a Treasury bond ourselves (functionally cutting Chase out), they froze up with "convenience" being the only answer. It was as if they never thought their clients would learn about the black box that is banking enough to ask that question and give a solid answer. I understand that a business needs to make money to exist, but to omit such a significant piece of information about their status as unnecessary intermediary incurs trust issues. Aside from that incident, these people are great. They do NOT use technostrategic discourse designed to incur decision fatigue in you so you'll swiftly give them your decision-making power like in Wolf of Wall Street. 4/5 would come again."

"Spoke with Kyle on the phone he was very patient with me and answered all my questions and even gave me more information that was very helpful to me! Has great customer service!!"

"This branch is the worst. Everyone is rude and they are extremely unorganized. I made an appointment and waited for days only for Andrea to pretend like she couldn’t see the name on the booking. Told me I would have to wait because it was not my appointment. Happy to bank with anyone else after dealing with this branch."