U.S. Bank Branch

"Experienced horrible customer service from the bankers here. Waited over 20 minutes in the drive thru line just to get to the front, when I finally made it, no one acknowledged me or greeted me. I had to ring their call button multiple times over a period of 5-7 minutes just to speak to someone. This bank needs a new workflow or more staff so they can provide better service. It’s extremely unprofessional to me for them to just ignore customers who have patiently waited in line. At the end of my interaction I asked to get in contact with their district manager and they couldn’t provide me with it. I did file a formal complaint with the 1-800 customer service number. If you can avoid going to this place, drive to another branch. It is a complete waste of time since their staff doesn’t seem fit to serve their customers. If I could leave 0/5 stars on their review page, I would."

"This is the closest branch to me (still 45 minutes away). They have always been extremely helpful, kind and knowledgeable. I worked with Donna and she went above and beyond to help me. The entire office was very patient when I came in (with 4 kids). I appreciate their demeanor and would recommend US Bank to anyone - PS they need to open branches or at least ATM's in Indiana."

"I want to thank Donna and 2 other tellers who were working on the morning of Saturday March 7th. I came into the branch to exchange Euros to US dollars, which is not an easy task. Donna took her time with me and with the help of the other 2 tellers, was able to complete the process. I left this branch very happy with their customer service. Thank you!"

"Horrible customer service displayed by Sheri Czerwinski. The banker was rude from the moment I sat down at her desk. This was my first and last visit. It's apparent the lack of customer service diaplayed by Sheri was normal behavior. I initially visted the branch back in August to open a new account, due to fraudulent activity on my account. Sheri was suppose to assist with opening a new account for me and neglected to ask for certain documents, due to being unprofessional. I'm receiving rude phone calls in October from the teller stating I can't use my account. I don't have an issue with bringing in the documents, but the poor communication skills displayed on Sheri behalf was disgraceful. I don't want this teller to contact me for any reason, after stating that to Sheri she could have her manager or another teller contact me. I'm only giving a one star in order post this review. Sincerely, dissatisfied customer"