Ben's Soft Pretzels 1100 5th Avenue, Hammond, IN 46320

"Cinnamon pretzel bites were bad! Old and stale but I appreciate the friendliness of the employee behind the counter."

"She told me no. She couldnt make fresh pretzel. Also that none of th sauces is included with order. Burnt them. Was hard as brick. Not my first experience. This was day b4 today. She ruin my first experience. I really will like money back. Couldn't eat none of the hard burnt pretzel. No telling how long it was sitting in the warmer. Smh."

"Updated review 10/16/2020: this location has really gone downhill in the customer service department. Went there recently, and according to their hours they were supposed to close at 9 (we were there around 645). We stepped up and asked the employee if we could get some pretzel sticks made fresh. His response: "No you may not!! I'm about to close in 10 minutes." My Fiancé and I were so taken aback by this guy's very rude response! I've worked in customer service for over 10 years, and I never would have responded so rudely to a customer! Also, they rarely seem to actually stay open until their posted business hours, so keep that in mind if you choose to give them your business. Love Ben's pretzels! Best soft pretzel chain. The staff at this location are always nice and accomadating, especially Sue, she's the best!"

"Edit/Update: All New staff, definitely NOT as friendly or helpful as before. I used to frequent them at least once a week (sometimes more) haven't been there in a while. Today (10/10/2020) decided to give them another shot. Big mistake, the "gentleman" who was working there that night was quite rude and nasty attitude as if he didn't even want to be there. Sue was the Heart of that place and is now gone. I'm sure the Pretzels are still good but the friendly faces are gone. Former Review Pretzels are much bigger than Auntie Ann's and Wetzels. Much more tasty too. Only thing better than the pretzels is the staff, I've been here many times and will continue to do so. Everyone is so sweet and nice. They treat you like family."

"Ben's Pretzel located at 1100 5th, Hammond, was amazing. The staff was very friendly and welcoming. I had there pepperoni pretzel for lunch and I took home a meatball pocket with me for dinner. Make sure to go try them. They have a verity of items to choose from. I liked their catchy saying. Have a pretzel day!!"