Preferred Window and Door Inc

"Called for a quote on a custom size door that I already know will be pricey. Talked to a lovely lady and gave her all the details. Was transferred and had to wait for the other lady to just look up the exact same thing and tell me we are out of the service area for just one residential door. We are in downtown Chicago. They advertise to service the entire Chicagoland area. I'd understand if there was an extra travel charge or something but I was just told no, so I mentioned that their homepage was misleading. I got a "sorry you feel that way" response and the call was over."

"Excellent company and I would not hesitate to use them again. After years of having to put up plastic in the winter and jamming with screwdrivers to keep the windows secured enough was enough. Matt came out a gave us an estimate a few years back and at the time we were just getting rough idea. Called him back this year and added to the project. A few of the windows had previously been replaced and we were thinking of doing them again just to get everything the same. Matt advised against it at this point. Although they aren’t the quality of the new windows, he said it wasn’t necessary. He could have sold us 7 additional windows but didn’t. He said 4 to 6 weeks once the deposit was in and our new windows were installed on week 6. The crew was very professional and mindful of the noise in a work from home situation. They cleaned up beautifully. I would not hesitate to recommend Preferred Windows or use them again if need be. I am extremely satisfied with all our new windows and doors."

"This company was great from start to finish. Bill our sales rep wasn’t pushy and yet spoke with confidence and knew what we needed. Our installers were very clean and did a very nice job with the caulking around the windows. Highly recommend!"

"Cannot Rave enough about how professional and punctual this company is! Had such a pleasant experience from beginning to end. From Bill the Salesman, to Danny who came out to measure and install our new door, to Danny who helped with the install to Bill who did our dry wall. We were able to replace our old Arch way door to a rectangular door and am so happy with the result. If you want a company and employees who will actually show up to give the quote and aren't afraid to tackle challenging tasks (ours was definitely not an easy job), and be professional about it, this is the company."

"Update: I had made an initial review with some minor cosmetic issues. Within less than 12 hours, I received a phone call from Steve about the issues. The very next day, he and Danny came out to look over all the little issues I pointed out (I say little because I'm a bit OCD and these were minor blips and blemishes that were easy fixes). Even when they came out, Steve noticed a few things that he didn't like that I didn't pick up on. We all decided that the repairs and touch-ups could be done when the piece for the front door we were waiting for came in. A few days later, I was called for an update and status on the front door piece. A week or so after that, I was called and told the piece was in, and we scheduled a day for its installation and for the touch-ups/repairs. The day came, and Danny and another guy came to do the work, which was perfectly done. What I will say is that nothing is perfect. I called to let this office know of these minor issues, and they were right on top of making sure I was 100% satisfied and the work was to my liking. Once again, Danny did an exceptional job, as well as the guy he had with him to touch up the paint. Preferred Window and Door as proven to be an amazing company, and they definitely put their customers first, no matter how small the detail. I recommend this company to ANYONE looking for beautiful, durable doors and windows at a great cost and a truly "customer first" customer service. Bill Harding (sales), Steve (service manager), Danny (I think he is the project manager), and everyone else is truly amazing and extremely respectful. I'll definitely be scheduling more work with this company in the near future."