Sparkle Express Car Wash

"$15 for a car wash and my car was not clean. Barely touched the back and left residue on my rims."

"IF YOU HAVE BEEN INCORRECTLY CHARGED, DISPUTE THE CHARGES WITH YOUR CREDIT CARD COMPANY IMMEDIATELY! I had an unlimited car wash membership when the business was Fullers. After the ownership changed to Sparkle, I was incorrectly informed by an employee that my old pass was no longer valid and was told to buy a new membership with Sparkle. Recently, I noticed that I’ve been double-charged for both memberships over the past two months. Attempts to resolve the issue were unsuccessful. Calls went unanswered, and when I visited the car wash, the employees were incompetent, unhelpful, and quick to try to pass blame saying it was Fullers fault, despite my credit card statement showing Sparkle. I spoke with Fullers who confirmed Sparkle took over all passes, and the employees had given incorrect information. Sparkle refused to refund the overcharges, only offering to look into it if I was double-charged again. This response is unacceptable and indicates poor business practices. Due to this experience and hours of my time being wasted, I permanently canceled both memberships and have no trust in ever using this business again!"

"The Calumet City location is the worst I have ever seen in a car washing business. Their employees are rude and don't know what they are doing. I was with Fuller's Car Wash at that location for over 3 years, and I could tell that something had changed. They have 3 drive up lanes to enter the car wash and half the time 1 or 2 are closed, so you would have 1 lane for everyone to go through even people with the monthly pass like myself. But not any more, I canceled my monthly pass cause their business and employees are not professional at all. If you had any problems like I did, you would do the same. If you need an employee, knock on their employee door cause that's where they are always at. No, I will pass on this business. I will drive clean across town before I would use this car wash again."

"This new staff has no idea about the business, I went 5 times in a month and three times they were closed because the system was not responding according to one of the workers and the manager just looked confused, this business needs its previous owner."