Auto Pound #2

"Our car got stolen after being robbed and impounded a week ago and tried calling several times to get an update status and no one has answered the phone or the line just hangs up on us. Someone finally answered the phone today."

"Never surprised but always disappointed in the hostility of the employees. All I did was call the number and the woman on the line immediately had an attitude. I politely asked the woman if she could speak up, and I acknowledged that I understand her job can be frustrating and to just please be patient with me. My car was stolen and taken to the impound. Im not sure if the employees are under the impression that everyone who comes in or calls in is at fault for their car being in the impound, but that’s still no reason to disrespect people that are already in a tough spot. The employees, as always, are miserable and I cannot fathom why their superiors don’t do more to make them feel more supported so that they can treat people better. Definitely a systematic issue considering you will experience this at any impound in Illinois."

"My car was "disposed of" without my knowledge. No one can tell me what happened to my car, or tell me who's in charge of the facility. A couple people I talked to were nice. Some were mean and rude. No one seems to know or be willing to give me a full story as to what happened with my car, how the department is structured, or how things work. The auto pounds fall under the purview of the Department of Streets and Sanitation, headed by Commissioner Cole Stollard. I called to speak with him, and was told that Streets and Sanitation doesn't handle the auto pounds, despite the fact that the website says otherwise. They deserve 0 stars. I'm only giving them one star because the system won't let me post unless I give one star. This department needs a total overhaul."

"These people broke into my car and ransacked it. I locked all of the doors and they forced their way into my car through the trunk using what I assume is a crowbar, stole my title, stole my jewelry, and damaged my bumper. The black woman at the window is so rude as well and the tow guys outside are like vultures. The only nice one is Charlie. Horrible horrible day."

"It's amusing to read all the comments. My experience wasn't bad. I knew beforehand that I might have to deal with some rudeness and toxic behavior. My approach is to not stoop down to their level. I remained polite and smiled even when they tried to be rude. Eventually, they couldn't break me and allowed me to skip the line. I got my car back within 15 minutes. Sometimes you just have to show them positive behavior, and they will follow suit. Thanks for a great experience."