Leak & Sons Funeral Homes

"Where do I start with this tragedy of a place. I was doing a transfer to honor my husband’s side of the family that couldn’t make it to the service where he was at. Every phone call was about money. Which literally pissed me off. Every time I tried to call the lady named Marquetta she was either not in yet, on another call, or at lunch. And I never got calls back unless “it was about money”. My funeral director here also had trouble reaching her for days. She had no problem calling me to let me know that she forgot to tell my funeral director that they charge some kind of tax. Like that has nothing to do with me. My funeral director pays them out of the insurance. Not my concern. I wanted to get my husband cremated there but once they couldn’t tell me where they were taking him and gave me a run around on that, I demanded my husband be sent back with me and cremated at home. At viewing, there was a dirty hand print on the inside cushion and his hands were uncrossed. This may not matter to people but it mattered to me. I just had a beautiful ceremony at home so I wanted the exact same thing in Chicago. I asked for these thing to be fixed. Day of funeral, they tried to clean the cushion but never fixed his hands so I did it myself. Also, I NEVER got any phone calls about when my husband landed in Chicago and was in there care, no call when he was be transported to other facility for viewing, no call about when he got on the plane. Communication SUCKED! In the book they had the wrong information so I had to get that fixed before flying back out. This experience was horrible and no compassion for these final days. As I stood there at the front desk looking at ALL those names in the screen of received, in process, and completed, I cried because how dare you treat people like this when they are going through this horrible life event. They are burying a loved one. I wish I could give a zero so I could say the only reason I give a one is because of the gentleman that helped me get the American flag folded for the service. He at least displayed compassion with his voice and actions. I HIGHLY RECOMMEND THE EMPLOYEES GET SOME TRAINING ON CUSTOMER SERVICE WITHIN THIS FIELD OF SERVICE. I WOULD DO NOT RECOMMEND THIS PLACE AT ALL."

"I’m so disgusted with this place! My mother in law was cremated here and my husband and his brothers were “suppose” to be the ones making the arrangements per instructions from insurance but because one of the brothers is from Chicago and the others are scattered they let him take over and he had all rights and say so. He end up not letting ANY of the other brothers be able to come and get the ashes so my mother in law sat at Leakes for an entire year! And remind you he didn’t want them either! We constantly called and begged for my mother in laws ashes but they refused. Finally they said yes. We made arrangements to come get them and they ended up releasing them to his aunt instead who kept them and she decided not to give any ashes to anyone! So all the sons are without! Just selfish and I would never respect a place that causes this much damage and turmoil to a family that is trying to just have some kind of closure!"

"Everyone in my family that has passed my family has used the same funeral home for farewell services which is AR Leak and sons. On April 12,2024 my oldest brother passed and we completed his service with AF leak and son. The day before his service was his viewing. During the viewing we the family continued to smell a foul odor so we informed the funeral home who proceeded to spray air freshener in the room. We noticed immediately that my brother body had begin to smell. They promised to fix the issue in time for the funeral service which was the next day. When I walked into the funeral home the very next day for the service the man at the front door said hello so I said “service for binion” he said we don’t have a Binion here. Luckily I seen a family member in the hall and proceeded to head to the funeral room. After a moment passed I went back and asked him why did he tell me the service was not here and he proceed to say “well I’m not the funeral director for your service” with a attitude and no compassion. We couldn’t find the obituary that was dropped off the night before, the picture for the tripod was missing and I had to find it to set it up for the service. We had no funeral director the entire service however towards the end a younger gentleman stepped in to assist us. Our family headed to the cemetery located on 67th and cottage and begin the burial service only to find out the size of the casket couldnt fit the vault provided so we had to leave and come because hours later to bury him. The repast was cut short and our entire day was mishandled. I will never use the funeral home AGAIN! They completely mishandled our family at our time of need."

"The staff superseded all of my expectations. From the day I called to report the passing of my mother till at the gravesite; my mother, family and myself was treated like royalty. Thank you Ms. Evan’s for making this whole process smooth, thank you Stacy Leak for taking the time to show us the facility for the repass, thank you Marquita Leak for making sure me and my siblings were pleased with how our Mother was presented. Thank you Ms Barbara at the front desk for your kindness and care, thank you to our Funeral Director Sandra Brown, she was absolutely amazing as well and to the Pastor that was a fill in for the Bishop who had an emergency and couldn’t do the service. By divine intervention wore my Mother’s favorite color. Our fleet drivers, hats off to you Sir’s for the safe ride. Big thank you to Dennis Alexander for getting my Family and myself to and from the service safely. Words can’t express how grateful I am to you all at Leak and Sons."

"With the unexpected passing of my father, the Leak family handled him with the most professional manner possible. Their services had my father looking like himself for his day of celebration!"