Chase Bank 92 East 103rd Street, Chicago, IL 60628

"I went to get a document notarized and I had to get a jurat instead because she didn't trust the document because it was printed in single pages, and her tone was dry. That's fine, were in the hood, as long as the jurat gets the job done. What's not fine is that she had a pen for herself and one for customers(which she touched both anyway) and when I was going to give her pen back she just stood there as if she was waiting for me to set it down. I would have been okay with that if 1. She would of just asked. 2. She wasn't wearing some dirty gloves(I didn't notice this right away because who goes staring at people's hands for no reason). I don't know what protocols y'all following, but it ain't the CDC's. Just because you wear gloves, it don't make you sanitary. I didn't notice till I was handing the pen back that her gloves were very dirty. If you're gonna try to be germophobic, do it right, clean your hands, and switch gloves often. I had to sanitize my hands after that interaction. I would of thought a bank was a fairly clean place when it comes to keeping things clean under your control, but I guess not."

"I walked in today. Charmetha helped me in a timely manner and she was very friendly and professional. I hope every Chase staff is like her"

"Extremely poor customer service! I recall there used to be a procedure for seeing a banker; today, no sign in form. A lady without a name tag or title asked me “Why I needed to see a Banker” in the middle of the lobby of the bank. Too casual and very unprofessional, I thought. I was not going to discuss my business in the lobby of the bank to someone who didn’t provide a name or title. The dialogue from the professional’s in the bank was condescending, disrespectful and discriminatory. A White lady asked me if I had an account ? She was the worst!"

"Karen bennet at chase bank in roseland refused services to me. This is discriminatory practices against an Asian individual in an all black neighborhood. An Unjust and unfair practice."

"This is strictly about the personal banker services, not the teller services. Awful!! It’s 12:20pm on Saturday and there is only one personal banker. 2 people have already walked out. We have been here since 11:50pm and have not even been greeted. I think it is very bad that in black neighborhoods Chase can get away with this. My husband and I did not have his experience at the Chase in Crestwood. Not only were we greeted but we were seen in less than 10 minutes. While waiting this long, I had the opportunity to see how run down the furniture was, that there was not even a greeter stand—hence no greeting— just a clip board to put your name on, nor was there any security guard on duty. Chase can do so much better than this. Standards should be the same everywhere."