United States Postal Service

"Called several times where the phone rang and rang. Finally when they answered, they said my package was not there after I told them the shipper said it was not deliverable because they couldn’t find my address. If they couldn’t find the address then how do they know the package isn’t there. Was told to call Tri City post office where again the phone rings in excess of 10 mins. The 800 number said they marked it for redelivery and that Homewood should have checked with the carrier. guessing I will never see this package"

"Homewood is suppose to close at 6pm. I got there at 5:42pm after work and checked my PO Box. When I went to the door to check on a package, they'd locked the doors at 5:44. I asked to pick up my one package, counter person said no. They should remain open until they're closed."

"They don’t answer phone calls . My package that I waited on 2 month to get from the auto dealership was picked up by usps since November 22 and until this day it hasn’t been scanned in .. I have been calling almost every day and no one answer . I started a claim with usps support and they can’t get me any info saying they don’t have the package . Where did it disappear to ? The vehicle has been sitting for over 2 months now .. no one cares when its Someone else’s job on the line. Homewood IL is the location of the package . Someone needs to figure this out and call me back ."

"I have had decent luck at the actual facility on Ridge. My problem is anytime my regular mail lady (who is AWESOME) goes on vacation, we just don’t get ANY mail. She’s off a week? We don’t get mail for a week. I cannot afford to not get my bills and/or checks for a week. Hire enough people to do your freaking job! I used to rave about the USPS. How did things get this bad???"

"I find the staff helpful. I love how they decorate for the holidays, even ones that I don't celebrate. Now I rarely have issues with the packages I mail out. There were some problems mailing out packages during the beginning and height of the pandemic, but no more delivery problems now. I trust this post office. Regarding the frequent uncleanliness, I spoke to the P.O. manager. They share a custodian with at least 1 other post office. So that is the reason that it often looks messy. I even offered to vacuum for them, but they didn't have a working vacuum cleaner. These are hard times for businesses, please remember, it takes a village."