Social Security Administration

"It’s a very good place to go low traffic most of the time it’s almost empty BUT!!!! if your going for a special situation like I did just don’t waste your time so long story short if you got married and your wife needs to change her last name to yours do not go on Monday because the lady that was there she is not going to help you at all she’s going to stamp a BIG NO!! In your face just go to the social security place in Atlantic City there vary nice over there"

"I was very confused and given bad information from another SS office. I came to the Rio Grand office where I was helped by Kennedy, he was extremely nice, positive and knowledgeable. After that visit my concerns were resolved and my mind was at ease. Thank you!"

"Goast town, one guard and only one window is open for clients. I went for a replacement ss card, Got the message that it's better to file on line . Due to the lack of help."

"Mr. Hollaway explained to me how Medicare Part B & IRMAA affected my monthly social security benefit. Would like to sincerely thank him for his attention to my inquiry."

"Before pandemic review: Convenient entrance for handicapped people, there are push plates to open the door automatically to get in and out. Kiosk makes it easy to sign in and get a waiting number ticket. Plenty of seats, office was not crowded at all. The only flaw is so-so quality of speakers , the sound was not clear when our number had been called but security officer helped immediately confirming our turn. Lady Smiley at window 4 had been outstandingly nice, friendly and helpful. Not only she resolved our issue fast and gracefully but she exceeded our expectations by giving us helpful extra information and guidance for the future references. GREAT PERSONALITY AND HIGH PROFESSIONALISM, THANK YOU, MS. SMILEY!! Update: I have to change rating to 1 star as my last visit reveals that lady at window #1 withholds information from visitors at her own discretion. She gave me negative answer (NOT ELIGIBLE) and didn’t provide full answer until I asked her more questions ( because I did my homework I knew that benefit is possible with certain conditions). It is absolutely unacceptable that people like her work in social security office where people come looking for help. This woman has poster above her head THE MORE PEOPLE I MEET THE MORE I LOVE MY CHIHUAHUA. Sad. Maybe she should try to work at veterinary hospital instead."