Philly's Phinest Roofing

"My fiberglass roof deck had water damage causing leaks to the room below and Eddie and his team did a proficient job in tearing up the damaged roof deck and covering the new deck with silicone, as well as installing a storm door, adding proper flashing/drainage, new siding, and even painting silver coating our main roof for free of charge. After the work was completed, when the leaks persisted the team came by a few times in an attempt to correct the issue, since we fortunately had a 20 year warranty. However, the leaks did not stop and the bubbling began, and Eddie said that he would be scheduling a time to redo the work correctly himself. After that he ignored all follow up calls and ended all communication. After over a year and a half of ignored calls I finally notified Eddie that I would be taking action with counsel and he immediately responded with : “ I do not do this on purpose to you. I clearly forget what I’m doing. I get overwhelmed and then I just clearly forget about coming to see you. “ ???? And once again silence. PPR’s contract states that once any other roofer steps foot on their roof-work the warranty is void. They help to a certain extent and then completely ignore their warranty, and you’re at their mercy and watch the damage continue to your home, since calling anyone else to help will void the warranty."

"Philly’s Phinest Roofers did an awesome job applying the reflective silicon sealing to our property in Center City. Their team delivered a quality work product at an affordable cost, with a lightening fast turnaround. After stopping by inspect the roof and provide a free quote, they were able to send a team as early as the next morning to start sealing. Very happy with the product and cannot say enough nice things about their team. Thanks!"

"This “company” came to my house the guy that was in charge to get the job done of the two Eddie sent was obnoxiously loud in my backyard yelling & cursing at his helper from the second he was trying to get the latter to get to the roof at 7:30am disturbing not only my household family but the neighbours as well, they also made damage in my backyard fence they broke the top of one of my blocks columns while at it, I told him several times to calm down he kept yelling & cursing than he was yelling at me also very unprofessional & disrespectful to me I asked him several times to leave it was enough chaos within minutes he insisted to keep going until I made him leave than I complained to Eddie the company owner twice he ended up hanging the phone on me he didn’t want to hear what happened & ignore to fix the damage they caused in my fence. Terrible experience horrible service !!!"

"TL, DR: Avoid. They don't finish jobs, break property, they disappear. Update in response to owner: half of total cost was paid at the beginning of work, the other half is to be paid at COMPLETION of work, as stated in the contract we signed with the owner Eddie. Job is yet to be completed (leaks are not solved, and property you broke not replaced as they promised). Eddie, if you decide to call again, please refrain from yelling at us again and using so many F bombs as in the last conversation. We were always civic and respectful. Respect first. We texted, called and emailed Eddie and PPR many times to get these matters discussed directly with him before having to post this, but it's been impossible. They started work in January 18 in our home and still waiting for them to finish (mid April). All started well but, for unknown reasons, Eddie stopped showing up. The job is unfinished and he is not responding to us anymore. We don't know what to do. PPR was hired to fix leaks but they didn't succeed, and they broke several boards of our roof deck when performing work. They promised to replace them but they brought boards of the wrong size, color and texture and never rectified. We've been calling Eddie and the office to get him to fix the leak and broken boards. Eddie ghosted us for 2 months and when we finally got hold of him (once) he said he had forgotten about us. He said he was coming today. We took many days off work (including today, April 11) to be home to adapt to their schedule. Once again, Eddie has not showed up today and we don't know why. His employees told us Eddie takes on more jobs he can do. Check their Better Business Bureau profile, full of unresponded complaints from people in our same situation. Eddie and PPR never provided promised receipts, and never finished the job they were hired for. We are very disappointed. Eddie, you have our phone numbers, feel free to call if you intend to finish the jobs. Thanks."

"Highly recommended! We came home from a weekend away to find out that our roof was leaking into our house and soaking the drywall inside. We immediately reached out to the folks at PPR and they came out the next morning to assess our situation. One of the gentlemen climbed up on our roof while the owner stayed down on the ground with me, showing me the camera feed from FaceTime which helped me to understand and visualize the cause of our leak. After identifying the source, we walked through possible options and discussed an immediate plan to get our issue resolved. The crew arrived the next morning and asked questions about where they could setup for the job, being respectful to our property and the neighbors around us. I was curious about the work that was being performed and the crew was helpful explaining the process periodically along the way. We feel confident that our roof will last for many years to come. We would definitely recommend PPR to any of our friends or family in need of roofing work at their property"