United States Postal Service

"I live in a townhome community so we have cluster mailboxes. I went to get my mail and the doors to the mailboxes were wide open when they are normally locked. I tried for an hour to get in touch with the Sewell post office directly and kept getting disconnected. Not sure how else to report a serious issue like this that requires a prompt response. Customer service is horrendous."

"I have waited over 2 months to get a new lock and key for my condo and still have not received it. I have called and come to the post office twice a week and still get met with the same excuse that they are waiting on locks to be delivered. I would give a zero star rating if I could."

"The people at the counter are so nice and friendly, it's always clean and well stocked inside. As far as delivery to the house there have been a few issues that it was marked that my mailbox was unable to get to. That is very untrue, I never have my mailbox blocked by anything. Aside from that the actual P.O is great."

"Ordered a package from UPS which was sent to local office. We were not away and no signature was required despite what they told me. I Have called three times and been told 3 times how sorry they are and that the package went out today...still waiting 4 days later. Not sure how to proceed but at this point but it's so disappointing to lose faith in your local post office. They need to take responsibility, and do a better job.If you can't get it right the first time, you need to be sure you correct the mistake the second time , but let's hope third is the charm."

"We have had an issue with our delivery man who constantly complains about having to deliver packages to our home. He also implied that we should tip him. Today (Saturday), he did not deliver our package. Instead, he lied and said that we were not home when, in fact, we were and the front door was wide open. He also said someone named Sherri signed off on it to hold the package at the post office for pickup on Monday. No one in this house, nor any of our neighbors, are named Sherri. So not only did he purposely not deliver our package because he was lazy, but he falsified signing off on the package. When trying to call the post office directly, it rang continuously at first. On the second attempt, they shut the phone off so that the call “could not be completed as dialed” and that the “number was not in service”. Mind you, they close at 1pm and the call was placed at 12:30. Beyond irresponsible."