TD Bank

"I needed help desperately in order to get documents together In order to send in an application for an apartment. My house was sold and I was very nervous about getting this application done with documentation and needed my bank statements etc. It was near closing time. A customer service representative named Icohn Morressett helped me. He not only saw to it that I had the documents needed, buy he stayed after hours to help me through the process of the application and made sure that I had everything needed to send to the leasing company all the way up to hitting send on the application. I'm a 78 year old widow and was extremely nervous and emotional at that time and he made me feel seen. I'm waiting for a response from the apt but I can rest assured that everything was done correctly. I thanked him profusely and he said that he would want someone to be there if it was his grandmother. Thank you Ichon."

"Icohn was my representative today and he was very helpful, knowledgeable, and greeted me with a smile. I enjoy doing business at the Evesboro store as Icohn has always assisted in a welcoming and knowledgeable manner."

"Extremely slow especially customer service, except for the lady, they deliberately take longer and sweet time with each customer so they don’t have to work more. Less knowledge and try not helping much."

"Went to this branch 3 weeks ago with my mom to get her a new debit card because her old one was compromised. They gave her a hard time about identity though she had her drivers license with updated address. They wanted mail with proof of residence. I went with her the second time with proof of address. We are waiting 3 weeks and no debit card. I call the customer service number and was told that the card had been mailed out to an address she hasn’t lived at for over 4 years ! The customer service rep on the phone cancelled the card that was mailed, updated her address, and put an order to expedite. I spoke to a supervisor and she took my formal complaint. She will forward it to the branch manager. I will never step foot in this branch again. Thank God no one used that card because her account could have been wiped out."

"Was very fortunate to sit down with Icohn. He did my name change on all of my accounts on a very busy day. He was very patient, and personable. Went back in a few times for some loose ends and he was waiting for me with a smile. Also asked him for a new debit card and he quickly made one without hesitation. Icohn is a great asset to TD bank !!"