Alloway Funeral Home 315 East Maple Avenue, Merchantville, NJ 08109

"Alloway’s services are superior. Connie is so very warm, kind, compassionate, and knowledgeable. She is exactly what you need at a difficult time such as losing a loved one."

"Flew in from Miami for a viewing of my aunt and left feeling like my family wasn’t welcomed by the decrepit Karen that works there, I don’t know what her issues are but she needs to work on her communication skills with people. Speaking forcefully to children who accidentally wandered into a “private” section and then giving attitude to the men who ask simple questions. If she didn’t want to host our family then she should have said so instead of angering people who were there to grieve the loss of a wonderful woman. Every other staff member was wonderful but whoever the older lady is she needs some serious work."

"I knew my husband's passing was eminent when his status at the nursing home changed to hospice care. I began reaching out to funeral homes a couple days after being notified. John Alloway was the only funeral director that responded to my online inquiry about cremation services. He replied to me on a Wednesday and I planned to get in touch with him via telephone to confirm our business relationship that following Monday. Sadly, my husband passed on Saturday, just three days after John replied to my online inquiry. I had yet to speak to him. The nurse supervisor at the nursing home was ready to call another funeral home, the one they typically utilized to retrieve the deceased. I asked her to allow me to get in contact with John Alloway to inquire if he remembered our online communication and if so could he handle my husband's cremation arrangements. John's assistant answered my call and quickly transferred my call to John. John, in fact did remember my email inquiry, offered his condolences and asked how he could help. I told him I wanted to use Alloway Funeral Home for cremation services. John took some information about my husband and asked if he was ready to be picked up. I said yes. After contacting several family members I reached back out to the nursing home. Alloway Funeral Home had already picked my husband's body up. This gave me comfort, knowing my husband wasn't still at the nursing home. John called me the following day. I answered questions to help him expedite the cremation process. It was taken care of within days of my husband's passing. I made an appointment to pick up his remains and the Death Certificates just a week after my husband passed. When we arrived, John invited me and my daughter into the funeral home. He explained a few important details and asked if we had any further questions. I planned to have my husband's remains put in a nicer urn but hadn't received it yet. John offered to transfer my husband's ashes into that urn when it arrived. Throughout this difficult process, John remained courteous, professional and prompt. THANK YOU John! My daughter and I are forever grateful to you."

"My sister-in-law and I met with John Alloway May 9, 2020 after being referred to his services for affordable cremation services. Initially, John Alloway presented himself as a very accommodating and understanding business man, which made us comfortable paying for his services. Initially he was polite and appeared to run a smooth and efficient business. However, after our initial conference in which he was paid in full John could not be reached. My in-laws attempted to contact him with various inquiries to no avail. To add insult to injury John communicated that we could have urns delivered to his facility and that he would be happy to separate my mother-in-law’s remains into different urns. Unfortunately, the week that the urns were delivered John could not be contacted to confirm receipt of the delivery. When I was finally able to get a hold of him it was a Saturday morning (5 days after my package had been delivered to his facility). When I spoke with John he was very nasty, appeared to be agitated, and would not allow me to communicate my concern. He expressed he was “out of town” for his son’s graduation and would not be able to confirm receipt of my package until Monday (1 week after the initial delivery). Feeling frustrated I drove to the facility and was approached by an employee of Alloway Funeral Home in the parking lot, I did not get the gentleman’s name, but he was the saving grace to his rude, inconsiderate, and impatient boss. This gentleman went inside the facility, located one of my packages, and even attempted to look for the missing package. When I showed this gentleman the actual picture confirmation from the delivery service he communicated that the package may have gotten mixed in the mail and that he would have John check for it on Monday. Monday May 18th comes and still no word from John (my sister-in-law) reached out and received the answering service. So I called May 19th and spoke with John who was extremely unprofessional. He would not let me get a word in edge-wise and persisted to talk over me stating that he was not responsible for the missing package. I stated that I was not blaming him, but rather wanted to cross all bases before contacting the delivery company. I also expressed that he was behaving rudely and unprofessionally to which he laughed and stated “I’m sorry you feel that way”, then to stroke his ego even further he communicated he was going to step out onto the porch to ensure it was not there. When he got to the porch his response was “I’m out on the porch and there is no package tucked away” very sarcastically. I communicated that his employee stated it may have gotten mixed in with the mail and could he check the mail. He stated, “I don’t know what employee you’re talking about because no one said anything to me”, then insisted my package was not there and that I needed to contact the delivery company. I thanked him for checking and hung up. An hour later I received a voice message from John stating he found my package and that it was “delivered in an envelope that came through with other mail”. Needless to say the experience communicating with John was exhausting, disheartening, and frustrating. He has a very short temperament, and is not as professional as he presents himself to be. I was extremely dissatisfied with his level of professionalism given the line of business he is in."

"My dad passed away December 2018 and arrangements for cremation were made through Alloway Funeral home the first week of January 2019. I have yet to receive his death certificate (today's date is 10/3/19) and have reached out many times, but it is always an answering service. It also took about 6 weeks to receive his ashes, and that was after me reaching out several times. At this point I just want his death certificate so I can finalize his affairs."