Bank of America (with Drive-thru ATM) 3371 U.S. 1, Lawrence Township, NJ 08648

"I was hoping the low rating was wrong but it is not low enough. The wait time is soooo long while employees chat and wander."

"Went to Hightstown branch for notary. After waiting for 10min at noon wastold the notary had to leave to leave right away and can I come back at 2:00. I cannot wait for 2 hrs so went to Lawrencecille branch. Had another 45 min wait. Got my notary work done and needed to check my debit card PIN since I got a new card . Was told I need to get back in line for an asociate. This is after I already waited for an associate for 45 min. cannot believe the attitude but customers dont have much choice but spend half a day waiting around. I did try to get an appointment yesterday before going to the branch today but the scheduling system does not work. I did mention it at both branches but dont expect anyone to do anything about it"

"Was in a few months ago, one teller working and line of 5 waiting while a woman was depositing her company's stuff and taking some time (which is ok). 2 other employees stood behind the line near talking about one of their son's basketball game. An annoyed customer after 20 mins asked if one of them could actually do something and they declined and continued. Yesterday went in to open a second account, waited 20 mins while 2 workers had a conversation. No one came over to ask if or what I was there for so I left and went to another branch and was helped within 5 mins."

"Terrible customer service. I went in to deposit cash tips, most of which were singles. I was told I had to complete a deposit slip first knowing the exact dollar amount before completing the deposit. When I said that I don't have time to count out every single last dollar and that they have a money counter for that, I was told that it was their policy to do it this way. Its a bank. It seems to me they are paid to count money. Other banks have never given me a problem so why does this one?"

"I have had multiple issues with this branch. Poor customer service. They are not willing to change the way they provide financial services. Another problem is Drive-thru ATM. I wanted to deposit a cash deposit of a couple of thousands of dollars, ATM took and never deposited an amount deposited into machine. BOA and local branch did not figure out what went wrong and eventually stole my money. They leave you with need to prove that you did what you did while taking your money and machine not providing receipt or any other evidence you should be able to have to protect your rights. Consumer Financial Protection Bureau complaint resulting in no additional details/data from ATM machine or third party servicing a machine, basicaly with no evidence from BOA of the amount actually put into the machine. I am disappointed in BOA and the branch, won't be using anymore for my financial needs and would never recommend to my family or friends"