Wells Fargo Bank

"My elderly father came in needing bank services. After sitting down he urgently needed a restroom. The teller and banker were adamant that they don’t have public restrooms. My father is not able to walk very well and they were perfectly happy to send him five minutes down the road to wawa. Another banker came out and said no problem and took him back to the bathroom. The two original employees didn’t even care enough to ask or try their best to make an exception given the circumstance. This particular location consistently does the bare minimum when it comes to customer service. The original banker I was then stuck with working with was arrogant and nasty and again did the bare minimum to help us. Just a really unpleasant experience"

"Don’t use the teller services at this branch, they are lazy and provide horrible customer service. Tried to make a $20 deposit of some petty cash into my business account in the lobby this morning. A teller was on the phone helping another customer for over ten minutes and neither of the other two tellers felt it important to help me (lazy). I took the deposit to the drive thru and when the teller looked at the change, she said it was too much and refused the deposit. I left and filled two rolls of change (took me 5 minutes after I finally got home) - that was all the change that could go into a roll…returned a second time and was refused by yet another teller, she said it was still too much (what the h…). Had to wait for Branch Manager Ray to call me and went back for a third time and could finally complete a $20.01 deposit. I hate to say this, but these tellers should get fired and work far away from any customer contact!"

"Poor customer service. Drive thru teller refused deposit, lied about branch closings, defended corporate policies and blamed everything on COVID."

"The lobby is closed and only 2 drive up windows are open. The line of cars is almost out to the street. If it takes under a half hour to complete this deposit I’ll be lucky. This isn’t a COVID thing; it’s a poor customer service thing."