West Florida Electric Co-Op 5282 Peanut Road, Graceville, FL 32440

"Everytime it rains here in Compass Lake Alford, the electric goes out for hours. They need to fix the problems properly instead of treating the problem like a damn pot hole"

"Power shut off on a Thursday. I begged them for just 1 more day but they wouldn't do it. Now it's Friday and even paying today I can't get my power back on until Monday. Even with 2 kids in the home and nowhere else to go. They only care about money, don't expect them to care about you"

"Crooks. Ive paid my crooked overcharged bill in full every month for 5 years, my father paid his in full every month for 35 years at the same address before he died. My bill was late when the mail got forwarded to a new mailing address and now they want a reconnect fee and an upgraded deposit fee? An upgraded deposit fee? And the website billing info wasn't accurate or it would have been paid online on time. And instead of getting me help the rude reply hung up on me."

"I've been setup on auto-pay for several years. The card expired and they sent a notice to my office which we are restrcited to go to due to Covid. I had to use my office address for billing because of issues with identity theft in our area. They refused to work with me on any fees. I asked why no phone calls or even a simple text. They say the can't call customers due to so many scam calls. So of course I pay whatever is owed and asked them to update the credit card on file. They can't do that either! The staff is not trained on their website and can give no technical assistance. Btw their website is a POS and was clearly designed by someone living in their mom's basement. Google needs a negative 5 stars rating for WFEC!"

"I went to the Graceville office seeking any printed information on power pole placement. I was greeted at the front desk by a very professional secretary. She directed me to the woman sitting at the desk to her left behind the glass. The woman was in a conversation with a customer, I patiently waited. I approached when that conversation was over. I was rudely addressed by this woman, who didn't have the decency to turn to speak to me directly. She spoke half turned away with a look on her face as if my presence offended her. To keep things short, I asked for any printed material concerning power pole placement. She claimed that there was none. She gave prices ($290,$500)but zero on printed material to validate. She claimed that the prices depended on what I wanted, I told her that I was not clear, I just needed guideline information. I asked her was everything just word of mouth, she claimed that it was, and to return when I know what I wanted. I was never rude or out of line with this woman, she was blatantly rude and extremely offset. She was soooo rude that the other employees in the room turned and looked away. The exchange was very uncomfortable and negative, and I expect this review to fall short on anyone's radar....on blind eyes.....TRULY SADDENING. I give 1 star for those who have to deal with her employees and customers."