Atlantic Medical Group Internal Medicine at Hackettstown

"Refused to see me because I was pregnant?!?! Very cruel treatment to a sick pregnant woman crying on the phone. Scheduled an appointment online for a sore throat, noting that I thought it was Strep and might need antibiotics. They call me 2 hours before my appointment time, refusing to see me because I’m 35 weeks pregnant and it’s “not safe for them to treat me”. I asked to speak to someone else to clarify because that’s discrimination and absurd. Was transferred to a rude doctors assistant who kept trying to push me off the phone. I can maybe understand not wanting to prescribe me medication, but to refuse to even look me over and give me a swab to provide a diagnosis? That’s ridiculous. She told me to go to my OB (which I called and they said to go to my primary, as they didn’t have swabs for strep tests- because- you know- they’re an OB) or to go to urgent care (another primary doctor-makes sense). I asked to speak to the manager as well who also said they wouldn’t see me because doctor S doesn’t treat patients beyond 20 weeks pregnant. So instead of going to my scheduled appointment with them- I had to go and sit in an urgent care clinic for 2 hours while being exposed to who knows what to get that doctor to swab and confirm that I do, in fact, have Strep. He kindly ordered me amoxicillin which is safe in pregnancy (which is very common knowledge and I’ve had to do in previous pregnancies). Apart from it being incredibly hard to get appointments and variable charges applied for the same types of visits between family members, today was the last straw for me."

"I called reception 20 minutes prior to my appointment to ask if the doctor was running on time, I was told yes. I sat in the waiting room for 20 minutes after my appointment. When I was brought back the first thing the medical assistant told me was the doctor was running behind. It shows poor management and makes me think the medical treatment will follow suit. Sat in the exam room for another 30 minutes before doctor showed up. One of three reasons why, the receptionist is completely unqualified at their job, there is no communication in the office or I was lied to. Very unlike Atlantic medical health."

"I couldn't make an appointment! The woman couldn't spell my name properly. She put me on hold for almost an hour."

"Dr. Ciatti and staff were kind, knowledgeable and protfessional in every way. My dermatologist highly recommended him and I am so glad I took his advice. The Best!"

"Top notch practice with excellent physicians and staff!"