Chase Bank 306 Roseberry Street, Phillipsburg, NJ 08865

"i've been a chase bank customer for 5 years now and i regret it all the time. the phillipsburg branch is incredibly frustrating to visit but it's the closest branch to my house. The ATM machines are regularly broken. it's been 5 years and the outside machine has never, NOT ONCE accepted a deposit. I rely on them working since my business opens before the bank opens, and it closes hours after the bank closes. it must be nice to work bankers hours but it's truly inconvenient to the rest of us. I've asked the bank employees many times to try to fix this issue but they throw their hands up and claim that it's not their responsibility. I've called chase and reported the broken ATMs but they never get them fixed. If you're on the fence on where to open your next account, i'm recommending that you find another bank. This bank takes no responsibility for their shortcomings and passes the blame off at every opportunity. If I could give 0 stars instead of 1, I would"

"I went there to open a new account around 11:00 am, to my greatest surprise the mgr told me she has no time now but to come back by 1:00pm! They have no client or customer in the bank at the time! Shouldn't the mgr drop everything and attend to open up a new account for the bank? They have just lost one customer! I went straight up to TB Bank to open up my new account with them with lasted for about 20 minutes! Horrible customer service at this bank very unprofessional!"

"The customer service here is horrible! They didn't answer the phone after multiple times of calling. Once someone finally answered the phone, the dude was rude and had an attitude problem. You're in the wrong business with an attitude like that, dude."

"Rebecca Hofsaess is truly amazing!!!!! I needed to open a business account and she went above my expectations and I am so happy I met her. If you’re looking for quality service you’ve arrived. Enjoy!"

"Good branch of Chase Bank. My banker is very nice and customer oriented. A Teller was a little rude. I only come here to see bankers or to use an ATM here, I try not to go to tellers. The ATM inside before entering main bank area is the advanced one, accepts up to 200 bills, gives change in 5, 20 and 100 dollar bills and accessible 24 hours with chase card (need to tap or insert to unlock the doors) There is drive through ATM as well which is farther from the bank. I haven't used that one yet. Plenty of parking. Appointments recommended to see bankers. Hours of the bank changed due to the pandemic."