PNC Bank

"On 6/17 at 12pm my daughter and I went to my PnC branch in Newton NJ with hopes to deposit my daughters savings bonds into my account. The bank rep a woman that works on the first desk to the left when you walk in, greeted us with “ I have an apt. But what do you want” ok not friendly at all but I proceeded to explain what we needed, (to deposit bonds) she asked me to stop talking multiple times, so she could explain reasons why she couldn’t help us simply cash in our bonds. She rushed us out and really put a damper on our mood. The best part is, we drove right to the Sparta location which was busy and understaffed, but they were so sweet and had zero issues helping us. We deposited our bonds without any issue or attitude. Why was this so hard and not possible at the Newton location? The rep spent more time being rude to us than It would have taken to complete our request. Dear Newton PNC Rep: maybe something stressful is going on in your life and your relaying that in your job, but guess what?! Something stressful is going on in my life too, which is why we came to your bank, and you were no help, only added stress. Maybe you should remind yourself everyone is going through something and you should handle yourself with grace, esp since you are in customer service! Thank goodness the Sparta location has friendly, caring staff who made our day better and less stressful. I will surely write them a great review. Be a better person….Your ruining the reputation of a nice PNC branch,"

"PNC is a complete nightmare!! I tried to get specific information about a loan they processed for me and kept getting conflicting information--none of it correct!! Not even the manager at my location (which will remain nameless for mercy)knew what he was talking about!!! I had to call 5 different PNC numbers in order to get the proper/correct info. The only good thing about PNC is that there is no charge for ATM transactions. That's the only reason why I chose them. Otherwise, people please go elsewhere and definitely do not use this branch!!~"

"Horrible service. Wait line at drive thru is unrealistic many visits over. Last visit 22 min for 3 cars. Employees are rude. Now online banking doesnt connect half the time. Account information not avail. Try again later. Ive been pnc customer for over 30 years and i have several accounts with them. It will Be a huge inconvenience to move my accounts But I will run away from this bank as fast as I can as I am just completely fed up with almost every asset of their services"

"This is the worse branch of PNC!! I would advise you to go to another location where there is more staff!! They never have time for you and direct you to other branches. I've had my accounts breached several times and had to open up new ones, which effected my direct deposits! Somehow my accounts edited itself to send online statements and charge me $2.00 each and now up to $6.00!! You try to speak to a Manager or someone in charge and they are always busy with someone else and promise to call you back. I really am starting to hate PNC because of the performance of this location. Bottom line, I had to go to a different location to open a new account which was no better. The clerk (Tracey) did not even give me extra ledgers or the plastic checkbook holder. Just hurried up an opened the account. In closing, I will say GO TO ANOTHER BANKING INSTITUTION AND DO NOT USE PNC!! The right hand never knows what the left hand is doing!!!!!"

"I had an appointment this morning at the Newton, NJ branch to open 2 student accounts for my children, both in High School. Upon my arrival, one of the female tellers said can I help you? I said I have an appointment with Robert at 10. She said “You do? When did you make the appointment?” This should have been my first indication that things were going to go badly, what kind of person asks when the appointment was made? Robert was standing right next to her. Despite being put off, I sat down with Robert and my children (both in High School) to open their accounts. I realized after a moment that I forgot to bring their Social Security numbers. I said let me run home and get it (I live 10-15 minutes away) he said when will you be back? I said I’m going to get them and come right back. He said I don’t have any other time to help you today, it takes “one hour” to open accounts and I have other appointments”. I’m actually sitting there with 2 kids and deposit money and he tells me I can’t open accounts for them. This is Newton NJ not downtown Manhattan, I sincerely doubt that between the hours of 10am and 1pm on a Saturday there is no time to open new accounts. Probably one of the worst customer experiences I’ve had in my adult life, this is my children’s FIRST TIME IN A BANK OPENING ACCOUNTS and we came out empty handed. Complete and total failure by this branch. I have a 20+ relationship with PNC that I am ready to sever entirely. No one I have told about this experience can believe they let new business walk out the door. I think that’s the first thing they teach you NOT to do when you take a job involving money and investments. I will never set foot in the Newton branch again. Still debating whether or not I will try a different (and better trained) branch of PNC or move over to Wells Fargo."