PFFCU - Police and Fire Federal Credit Union
468 South Lenola Road, Maple Shade, New Jersey 08052
About the PFFCU - Police and Fire Federal Credit Union
Welcome to PFFCU - Police and Fire Federal Credit Union, your trusted financial partner located at 468 South Lenola Road, Maple Shade, New Jersey. As a dedicated ATM and finance service provider, we are committed to serving the financial needs of our community, particularly those who serve and protect us every day. Our Maple Shade branch offers a wide range of financial services designed to meet the unique needs of our members, including convenient ATM access, competitive loan rates, savings accounts, and personalized financial advice. At PFFCU, we pride ourselves on delivering exceptional service with a personal touch, ensuring that our members receive the support and resources they need to achieve their financial goals. Visit us today and experience the difference of a credit union that truly cares about its members.
Photos of PFFCU - Police and Fire Federal Credit Union
468 South Lenola Road, Maple Shade, New Jersey 08052, United States
Opening hours of PFFCU - Police and Fire Federal Credit Union
Monday:
08:30 - 18:00
Tuesday:
08:30 - 18:00
Wednesday:
08:30 - 18:00
Thursday:
08:30 - 18:00
Friday:
08:30 - 18:00
Saturday:
08:30 - 16:00
Sunday:
Closed
Reviews of PFFCU - Police and Fire Federal Credit Union
"Great credit union,but maybe they should have 24hrs on line telephone person for help not just doing busness hrs.TyJsalmieri sr."
"Update: management contacted me and provided excellent service and empathy. We also went back to open more accounts for another family member. Dont bother wasting your time here. They aren’t any different or better than any other credit unions. They give anyone a loan, which means anyone can be a member… not just Police & Fire employees/family. I first applied for an auto loan & credit card over the phone with Ashana on Saturday and she gave me false information. She told me I was approved for both and told me my credit card interest rate would be 14%, all i had to do was provide paystubs to finish the process and open a membership/savings account. I went in-person on Saturday to open an account with Anthony; he wasn’t welcoming and seemed disinterested. He didn’t provide me with the terms & conditions of account or cardholder agreement in person, he said he sent me an email with docs to sign then sent me on my way. I returned to the branch today and was assisted by Mary Ann who was patient and nice. However, I wasnt happy that after I checked in and i was told i was next they skipped me twice. Instead of calling my name as the one I signed in with she guessed and called out a different name, causing confusion. But again, she wasnt rude about it. She then informed me that I wasnt actually approved for the credit card, rate, and limit that I was given by the call center rep, Ashner….I was technically pre-approved contingent on paystub information and may not be getting the limit i requested or the rate I was told by Ashaner. In addition to that the process of getting a loan and going through approvals is long and tedious as they have to call loan officers and there are none in branch. I spent 3 hours in the branch barely getting anything done. At this rate, i can see myself closing all my accounts and not using the autoloan."
"I went into the branch this week to get assisted and the nastiest most rudest supervisor “helped” me out. She was a blonde lady named Kara S or something like that. Very rude. Her and I had a quick 10 minute conversation and she seemed like she genuinely hated her role. It does not make sense, why work at a credit union, let alone be a supervisor if you are not friendly towards the guests? Her attitude rubbed me the wrong way and at the end of the day, my problem was not solved. Will not be banking here any longer."
"Big shout out to Juliana M. ! Huge reason why I signed up with PFFCU is because of her knowledge and customer service skills. I absolutely loved her personality, her understanding and her will to FIX my situation. She was the only one that went above and beyond for me. I highly recommend using her for opening any accounts, apply for a loan etc."
"Staff is very kind inside but I have had many issues with this bank since joining at the end of 2020, claims of no car insurance despite proof, ATM taking money and not depositing it in my account, shutting off my card with no notice and being unable to access the money within my account. It has become so frustrating to the point that I will be transferring elsewhere and will not be recommending this credit union to family or friends."
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