Public Storage 6225 Oxford Avenue, Philadelphia, PA 19111

"Siani was WONDERFUL. She is EXTREMELY knowledgeable about public storage policies. She went above and beyond showing me how to use the app. She was extremely patient with me when explaining different aspects of Public storage policies."

"I had my unit for about 3 months now, I visited recently and it was mouse boom boom all over my items. So I’ll be moving to a different location soon because of that. The main problem I have tho, is the online payment situation is very inefficient I paid on the app and 3 days later I was getting emails and text “ Public Storage: This is a courtesy notice to help you avoid a late charge on your rent. Rent is due on the 1st of each month.” When I literally already paid then I paid again and it said online it went through but once again I got another notice this time with a fee so my balance went from roughly $50 to $93 even though I paid twice at this point. I called to communicate my issues and instead of supporting they ignored everything I said and told my I can get an extension as if I didn’t already pay them. At this point I just want my stuff so I pull up and at no surprise they revoked my gate access and as usual no staff is around so I couldn’t get in and get my items. The extension day come and I pay them again hoping I’ll gain gate access back but they app and website kept declining my card stating that my account is inactive and I’ll have to go to the site pay in person, the hours of the office is the hours I work so I called and told them that me coming by is physically impossible so they tell me I can pay over the phone and it’ll be an additional fee. I call to pay and was informed my new balance is $195 Almost 4 times the original amount and again I was not able to pay over the phone so I went to the website tried again and with no issues I’m now suddenly able to pay online once it’s almost $200 for those reasons I’ll be removing my stuff and closing my account. The whole process was ridiculous and seems like a money grab and the mouse droppings is disgusting!"

"Oddysie, Sierra, kee were such a great happen today at castor public storage. Outstanding customer service. Great workers and very helpful."

"Clean Facility. Helpful Staff I believe His name was Calvin or Kelvin gave a great explanation of my lease terms so I can understand."

"The public storage storage facility is by far the worst around the Philadelphia area, the staff including the head manager is the worst, they have no people skills and they never return phone calls to the renter. My locker was absolutely destroyed by the residents, mice and mice pee all over my personal belongings and storage space reeked pee and mice dropping. I immediately moved out of that dirty facility. To the The trash was piled all over the front entrance as you drive in the place and they staff conducted business like it was just another day to them. I immediately called customer service to report the situation at hand and just like the staff they never even seems bothered at all. They need to clean up that place it sure looks very unappealing and like the lower side of Kensington. I’m definitely going to report you the better business bureau.lastly I called the national customer service line on last night and they were as unprofessional and discouraging as usual. I’m definitely going find a more cleaner facility and a friendly staff that will appreciate me as a valued customer. Very unhappy customer!!!"