Bulloch County DFCS Office

"why give people case workers? Just for them not to call on your appointment date???I even called up here to see what’s going on just to be brought to automated voicemail. Then, it says submit social security number, birthdate, or client ID. Just for it to say there’s no case worker given to me. However, the paper says I have a case worker. Case worker doesn’t answer the phone. I believe they’re giving people case workers who are no longer employed at this facility. Just so they can say they’re “working”. This place definitely needs to be investigated because this is not the first time this has happened to me. I previously would call my case worker and the person over the case worker. Just for not one of them to pick up their phones. Then, get denied for benefits just because my case was never reviewed by anyone or I could never even get a call for an interview ever after one has been set."

"The employees have a terrible attitude and are extremely rude for no reason as soon as you walk up to the desk. They never answer the phone, so, no matter what you need, you have no choice but to go in person and get disrespected."

"After turning in all my paperwork I received a letter in the mail stating that I had not. I’ve tried calling this office and the Atlanta office for weeks leaving messages yet no one answered or called me back. Now my case is closed and I’m having to go back up to the office to see why. This system is broken and no one has to answer for their mistakes other than myself and I didn’t make the mistake. I turned in my very thing they asked for. I don’t understand why they can’t answer their local offices I’ve been up there where the phones ring and they don’t answer them. If it doesn’t get fixed then I will and my child will be out of food for their mistakes."

"I wish I could give negative stars! I’ve received welfare in two other states before, and never experienced anything as bad as this place. I did my renewal online in September, and then was told I didn’t do it and my family lost our food stamps. I had to reapply, which was in October. I turned in all required documents, and then it’s just been “in processing” ever since. I’ve gone into the office here multiple times, and am always met with attitude and disrespect. The front desk workers talk to you like you’re stupid, and never actually help. Case workers cannot be reached at all, ever. They won’t give out the supervisors phone number anymore because “they’re receiving too many calls to keep up with.” They’ll give you the email address, but of course that’s never actually responded to. My family can barely put food on the table. As a mother, not being able to get certain foods for my daughter (she has sensory issues and is therefore a very picky eater) is the worst, most helpless feeling ever. My husband is trying to find new work because the guy he’s working for now isn’t paying him properly. I’m a full-time student, trying to get my degree so I can get a better career. I’ve lost over 25 lbs in just 2-3 months (I was already fairly small to begin with), just because I can’t afford to get enough food, and whatever I can get I make sure my family gets fed first. I’ve emailed the governor and the senator about this issue. I honestly don’t know what else to do, and the whole issue has caused my husband and I to both go into such a deep depression."

"They Never pick up the phone!! My case worker is Never available except through text when she feels like it. I spoke to her once in five damn years amd it was only through text, and wouldn't pick up when i tried to call the number. If you don't like to do your job, then go elsewhere and let someone else that can handle it do it. If I could give negative 0 stars I would"