Bluemercury

"UPDATE!! This store has changed dramatically since I wrote the review below. The management has been completely changed, which is for the better. The women here are so kind and willing to help you color match or find the right product for you. If you have up on this store because of bad experiences in the past, give it another chance. You won’t be disappointed. You can feel the warmth and beauty from the people working at this Blue Mercury! Old review: I’ve given this store several chances and it has a low rating for a reason. I was stared up and down as if my money wasn’t good enough (not even dressed terribly). The lady who is always there is so rude every time. I rarely come to write an online review, but don’t bother here. I wanted to give my business here as opposed to Ulta but not worth it. A beauty store is meant to make you feel, well beautiful. If this store closes in Newtown it won’t be because of Ulta it’ll be because of the customer service."

"The women in this store were wonderful: they were friendly, professional and took their time with me to find the best option for my super dry skin. I asked the women about the negative reviews and was informed it was due to previous staff that is now gone. I have been to Blue Mercure stores in Massachusetts and New Jersey and the Newtown staff is just as wonderful. Shopping in this store is like walking into your best friends house. Ignore those old reviews, I am happy I did."

"If you want to be treated kindly DO NOT COME HERE. I’ve been to Bluemercuries all over the country and I’ve loved them all, but this one is absolutely awful because of the management and workers. I went in with a product issue and wanted to discuss options. They provided 0 help and on top of that were beyond rude. The owner glared at us when we walked in and the when we went up front for help she started using a large piece tape as a lint roller while interacting with us. She continued to pull and tape on and off her clothes for the entirety of our interaction. It was so loud and rude. She was essentially saying “f you”. I have never felt so angry and upset after an interaction with a store. I hope Bluemercury corporate listens to these reviews and makes some changes at the Newtown store."

"I will never shop here again. The sales woman was so rude. After having help with an expensive serum from one woman (who then left the store) we started looking at the perfumed candles. My daughter asked the remaining sales woman what the burn time was on the candle. Instead of having any interest in helping us, she told us that she didn't know and we should "look it up." Needless to say, we walked out without purchasing the expensive serum."

"I love this location! The staff is amazing. I think her name is Madison, or Maddie..but she is the best. She has helped me several times and has a great knowledge of the product and is very patient. Any of the staff members really are great at what they do and I have had a pleasant experience each time I have visited. Today I got my first facial here with Gisele (I am so sorry if I misspelled it) but it was AMAZING. You will NOT be disappointed! I have paid top dollar at plenty of facial salons in the city in the past and I have to say this was hands down one of the best I have had in a long time. Thank you so much and I will most certainly be back."