About Us
Welcome to Avis Car Rental, conveniently located at 702 Philadelphia Pike, Wilmington, Delaware. Our location offers a wide range of vehicles to suit your travel needs, from intermediate (Group C) to full-size four-door cars (Group E). We are committed to providing excellent service and value to our customers.
Special Offer:
Take advantage of our limited-time offer of one day free of the daily time and mileage charges on eligible rentals. This offer is valid for rentals of at least three days and applies to intermediate through full-size cars. Please note that taxes, fees, and optional items such as Loss Damage Waiver (LDW) are extra. This promotion cannot be combined with other offers, and blackout periods may apply. Be sure to reserve in advance and provide the associated profile number to redeem your free day at Avis locations in the contiguous U.S., excluding the New York Metro area.
Operating Hours:
- Monday to Friday: 8:00 AM - 5:00 PM
- Saturday: 8:00 AM - 12:00 PM
- Sunday: Closed
Holiday Hours:
- Labor Day: Closed
- Thanksgiving: Closed
- Christmas Eve: 8:00 AM - 12:00 PM
- Christmas: Closed
- New Year’s Eve: 8:00 AM - 12:00 PM
- New Year’s Day: Closed
Additional Services:
- Free pick-up service is available. Please contact us at least 24 hours in advance to arrange pick-up.
- One car class upgrade is available on compact through full-size bookings, subject to availability.
- We prioritize safety and maintenance, ensuring our vehicles meet high safety standards.
For more information or to make a reservation, please visit our website or contact our customer service team. We look forward to serving you and making your rental experience convenient and enjoyable!
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Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed
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Reviews
"Rented a car for 1 day. Easy pick up and return. Ginger is super nice. I don't understand how this place had bad reviews. Thanks again!!"
"If I could give this place 0 stars I would. Gave me a dirty rental because I was early to my appointment then charged me $450 after I returned the car as a cleaning fee. And the car smelled like marijuana when I picked it up!! These people are NOT customer service oriented whatsoever! Had to call national office to dispute the cleaning fee... was advised that I should have called national to document the issue when I picked up the car, and I agree I should have. Waiting to hear back about my dispute now."
"Worst customer service ever! I have been using Avis for 6-7 years for both personal and business. This location brings shame to the companies image. It took 10+ calls to try and get someone to assist with one of their cars that broke down. And after all that it took 12+ hours to get a resolution."
"I am a long-time Avis customer, regularly utilizing their mini lease program and enjoying the benefits of the highest level of Avis status. However, my recent experience at this particular branch has left me shocked and disappointed beyond imagination. Despite being accustomed to seamless transactions and occasional upgrades due to my status with Avis, this visit was marred by discriminatory treatment. My wife and I, traveling from New Jersey, opted for this location due to potential sales tax savings. Little did we anticipate the ordeal that awaited us. Initially denied the requested upgrade, we agreed to a downgrade, only to be told that our corporate identification was deemed insufficient, leading to a significant price increase. Attempting to maintain flexibility, we suggested extending our current rental through the New Jersey location. Shockingly, the keys were withheld, and we were told the vehicle could not be extended any longer. Left with no choice, we reluctantly agreed to take a smaller vehicle at a higher price. To our disbelief, even this compromise was met with resistance, as the fear of potential rate changes at other locations was cited. When requesting a short-term rental to return to New Jersey, we were accused of improper corporate ID usage and informed that we were now blacklisted from Avis. The discriminatory undertones of this encounter were evident, leaving us stranded without transportation and feeling targeted based on our ethnicity. This treatment is unacceptable, and I implore Avis to address these issues seriously. In a world striving for inclusivity, it is disheartening to encounter such blatant discrimination. I hope Avis takes corrective action to prevent similar incidents in the future. Shame on this location for fostering an environment that lacks empathy and understanding. #Avis #CustomerExperience #Discrimination #UnacceptableService"
"Great Location for rental options. Well maintained clean cars whenever i picked at this location. Casey and Ginger are very helpful in clarifying any questions about rentals. Easy pick up and drop off services."
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