Hertz Car Rental - Wilmington Delaware Amtrak Station Hle

"Called yesterday as I had many questions about my rental and extending it via online as I usually have problems with such, however this time was a smooth transaction, I was helped by brother Rakim, whom was very informative and knowledgeable satisfying all my questions and concerns. Thank you will be renting here again!"

"If giving zero stars was an option, that is what it would be. I waited 40 minutes to pick up the rental that I arranged with the AAA discount. There was no one at the counter for 20 of of the minutes as she had to go and correct giving another customer a car with no gas. When she did return, she then had to go out to the garage to find a car. She returns with no car, but apparently someone else will drive it up. When I asked where to return the car, I was told there was no address but "follow the DART buses." Are you serious? I then paid for public parking, so I could walk the key into the associate. She did apologize for the day before wait, and I walked the guy back out to the car to show him where I parked. Two weeks later, I received a bill saying I had the car for 10 days instead of one. Not enough characters allowed for the fiasco with customer service. DO NOT GO HERE. It would be better to rent a skateboard."

"I made a reservation online. Received a confirmation . I Made arrangements to get to the location . When I got there I was told they do not do same day reservations. Which is interesting to me because every rental car I’ve ever gotten (and I’ve had quite a few) I have gotten the same day because it’s always some sort of emergency. I Wound up stranded 20 miles from home in an area with people randomly yelling do you have a cigarette, can you give me a ride and smelled of urine. Seems like the people here just don’t want to do their job. I wasn’t offered a pick up at a different location, a different time no sorts of accommodation, no apology or explanation . Just flat out told they don’t do same day rentals. I can’t understand why same day reservations are allowed to be made online if they are not accepted in store . I also can’t understand why someone wouldn’t have called and said that was the case instead of having people waste their time, gas, money, energy and effort to get to the office. I Ended up missing work and an important appointment . Attempted to call corporate and you can’t even talk to a human. I won’t use this company again."

"Need a rental? Go somewhere else. Hertz Sucks. If your dumb enough to rent from them, dont be surprised when they bang your credit card or debit card after you return the car, with absolutely no explanation of why. Also good luck getting a human on the phone to discuss the b.s. charges. Use budget or enterprise."

"I did not have the same negative experience as some on here. Service from the 2 ladies at the counter was truly top notch and efficient. Then, they brought us down quickly to our car (in a garage a block away) and inspected with us. To be honest it was a pretty stress free experience for not having a gold aisle option. THEN, 2 days later, we got a call just checking in on the rental to see if everything was fine. I have rented cars over 20 times this year from various companies and locations, not once have I ever received a call to check on my rental and satisfaction. Kudos to this location and staff. Great job."