U-Haul Neighborhood Dealer

"They overcharged me as per the phone call price i was quoted. She didn't want to hear anything me just printed out and charged me 265.00 more than I was quoted. I was quoted 503 including the tow hitch. I was charged 760 something"

"iG GranularAutoSpa rented this truck for a tow and had a great experience with the staff and provided great customer service"

"They also run an indoor consignment shop. I was looking for an alternative to a brand new shower chair . Interesting selection if you like antiquing."

"This location was extremely helpful throughout the whole experience. Highly recommended!"

"Dear U-Haul, I am writing to express my deep dissatisfaction with a recent experience I had with one of your employees, Denise at location 4285. I found her to be extremely disrespectful and rude, which greatly detracted from the overall service experience. In the midst of expressing my issue, she decided to start screaming at me over the phone and my coworkers got to hear the animal that you unfortunately cannot tame at 9 in the morning. Moreover, the truck we were provided with was not up to the safety standards I would expect from a reputable company like U-Haul. It is concerning to think that such an unsafe vehicle was allowed to be rented out to customers. To add insult to injury, we were charged a cleaning fee upon returning the truck in the same condition we received it. This is not only unfair but also questions the integrity of this Uhaul location. I would also like to mention that the level of professionalism and fitness of your employees seems to be lacking. Comparatively, I have found that even fast food establishments like McDonald's have better fit and more courteous employees. This is not the kind of environment that encourages trust or repeat business. It is evident that Denise has been in her position for a considerable amount of time, and it seems to have resulted in a negative impact on her attitude towards her job and customers. The air of misery around her was palpable and made our interaction extremely uncomfortable. I believe that it would be in the best interest of your company and your customers if Denise were to consider other career options where her attitude might be better suited if cannot be more or less tamed. I hope that U-Haul takes this feedback seriously and implements necessary changes to improve the customer experience. No customer should have to endure such a negative experience. Best Regards, Not a miserable Denise at location 4285"