Ciocca Kia

"Went for test drive EV9. Quite pleasant experience (thanks David@Subaru). But when sales guy after test drive, he argued for 30 mins, why I am here? What's my budget? I politely asked many times on lease price but in end, he made up some marked up numbers & told me, I am not here to buy. Total turned off. Stay away."

"Bought a certified used car this weekend from this dealer. I went to 5+ dealers before settling on this one. I got a great read from everyone immediately, and never felt pushed or swayed. Frankie and Demario did a fantastic job getting to a price I was comfortable with. Frankie did a great job showing the car, its features and clearly explaining all of the documentation questions I had."

"Would stay away from this dealership, the service department is the worst to deal with. Vehicle was stolen and after being recovered it got brought to them to do the service repairs on the vehicle along with my insurance company paying for a full detail. We made an appointment, but vehicle was not looked at until a week and half after the appointment day, with delays on their end rental ended and they don’t give loaner vehicles out and blame upper management for that issue. Was given a call that vehicle was completed and ready to be picked up, upon arrival or grabbing the car it was still missing plastic covers for under steering column, parts sitting in manufacture bags to still be put on the vehicle, detail was not done and was given an excuse of the detail department was busy and place they bring overflow to was also too busy. But yet since the vehicle is “drivable” I had to pay for it and take it cause they couldn’t have it sitting on the lot anymore. We are two weeks out and the part still has no ETA, having the car stolen because of an issue of Kias side should have made this more stress free on the consumers side but that isn’t the case. It is the consumers fault the way this dealership works and they don’t have to do anything to help the little guy out. Since I had to get the vehicle I also had to make sure they were paid in full even though the work still is not completed. Not sure what other business would think that is alright but they don’t give two craps about the work not done, just give us what we are owed and we will let you know when the part is in…. Whenever that may be. Vehicle was also side swiped while on their lot and they are not wanting to take responsibility for that either."

"I was in need of getting the braking system checked on my 2015 Kia Sportage due to grinding and metal on metal sounds. I set everything up with Mrs Lauren and she is a awesome person, friendly, courteous and LISTENS. Mrs Lauren got me back home with the courtesy shuttle and called when my Sportage was done, so if you do not have a preferred mechanic for your Kia call Mrs Lauren at Ciocca Kia of Ewing, you'll be glad you did."