Progressive Insurance - Claims Office

1210 Premier Drive, Chattanooga, TN 37421

● Closed

3.5 31

Location & Phone number

Hours open

Photos

About Us

Reviews

About the Business

Welcome to Progressive Insurance - Claims Office in Chattanooga, Tennessee

Located at 1210 Premier Drive, Chattanooga, our Progressive Insurance - Claims Office is dedicated to making your claims process as smooth and straightforward as possible. As a trusted insurance agency, we are committed to keeping you informed and making your experience hassle-free, no matter the type of claim you have.

Comprehensive Claims Support

We offer a detailed breakdown of the claims process, guiding you on what steps to take and where to go next. Whether you need repairs or just an inspection to assess damages, we provide flexible options tailored to your needs. If you choose to have repairs, we have a nationwide network of repair shops, and we guarantee your repairs at these network shops for as long as you own or lease your vehicle. Prefer a specific repair shop? You’re welcome to use any shop you choose—just check if they offer repair guarantees.

Convenient and Efficient Process

Our claims representatives are here to coordinate the process and ensure you are updated every step of the way. For those who qualify, our Progressive Mobile App offers a Photo Estimate feature. Simply snap pictures and take a video of your damaged vehicle, upload them through the app, and skip the in-person inspection. We’ll review your submissions and provide an estimate, helping you save time.

Flexible Payment Options

If you decide against immediate repairs, we’ll send you payment for the estimate amount minus your deductible. However, if you have a loan or lease, please confirm with your lender about any repair requirements.

Stay Informed and Engaged

You can report a new claim or check the status of an existing one directly through our website. Progressive policyholders can log in to manage their claims, while non-policyholders can also access claim services. Explore our resource center for answers to insurance questions, insights into industry trends, and tools for planning your future. Stay updated with the latest from Progressive online, on TV, and on the road.

Explore Career Opportunities and More

Interested in joining our team or learning more about Progressive? Discover career opportunities and insights into our achievements and initiatives.

For any questions or assistance, chat with Flo or explore our FAQ section. Progressive Insurance - Claims Office in Chattanooga is here to provide you with the support and information you need for a seamless insurance experience. Visit us today or contact us to learn more.

Note: Progressive Home® policies are managed through Progressive Advantage Agency, Inc., with claims handled by respective insurers.

Photos

Location & Phone number

Directions

1210 Premier Drive, Chattanooga, Tennessee 37421, United States

800-776-4737

progressive.com

Call Website

Hours open

Monday:

8:00 AM - 6:00 PM

Tuesday:

8:00 AM - 6:00 PM

Wednesday:

8:00 AM - 6:00 PM

Thursday:

8:00 AM - 6:00 PM

Friday:

8:00 AM - 6:00 PM

Saturday:

Closed

Sunday:

Closed

Reviews

Chris Sexton:

"Been with progressive for a long time and now they add people to your insurance without your permission then they say I'm sorry we can't take him off, but we still need your money, so bye bye to a good customer"

almost 6 months ago

Lacee McGee:

"This review is based solely on Philipp Krickhahn. This man helped me more than anyone else. He went to the ends of earth to help me with my claim- more than my own rep. I will forever be grateful for Philipp and all his hard work to help me."

almost 7 months ago

Wesley Ballard:

"They steadily increase your insurance premiums even with no accidents, tickets, or claims. They are allowed to increase your policy rate for non-driving people in your household over the age of 15 that have no effect on their policy. They get to increase your rate even though they take no liability. It's a scam and they are thieves. When you follow their instructions, it is still going to increase your rate. When you speak with someone on the phone, they only quote you their policy and refuse to listen to reason. Worst insurance company you can have. I can be friendly as well when I'm charging you double the rate with no warning. AVOID AT ALL COST. They may even have an underwriting policy about taking your first born child."

1 year ago

southern charm:

"The lady working at the front desk was nice and polite. We talked for a few minutes. I'm chatty Kathy and she gave me a website to help me cook and try new foods. She made a very stressful situation so much easier."

1 year ago

Chelsea Gondek:

"I am reviewing this as a current 10 year customer and unfortunately not getting any calls back from our claims rep after 8 voicemails, multiple text messages in addition to leaving Samantha (the listed supervisor) a message as well. While we have a current and open claim, it’s unfortunate the customer service that is provided. Please find else where to spend your thousands of dollars a year in car insurance. We have no driveable car and no one who can help us with this, such a shame."

1 year ago