Alpine and Rafetto Orthodontics

"Exceptional patient experience. My daughter Georgina needed her device removed and she was excited to start the next step of straight teeth!! The Alpine and Rafetto staff at the Wilmington office were so kind, friendly and efficient!! Made Georgina feel comfortable and ready to smile with confidence! Thank you!"

"Karen P, Nicole and Joanna (-5 stars) Regarding my attempts to resume appointments, I faced personal challenges after almost losing my child during pregnancy, leading to payment delays. Despite my efforts to resolve this, I was informed I could no longer continue and was sent a letter in September, which I never received due to an incorrect address on file. Despite my attempts to rectify this issue and continue treatment, there was a lack of concern or corrective action from Joanna regarding the address mistake. Additionally, when I sought information to transfer to another orthodontist, I was told by a different office that I needed medical records from Alpine, which had not been communicated to me. When I requested my medical records from Karen, she indicated that signing a release of records would suffice. However, upon doing so, I only received three photos. That were sent hrs later by Nicole. Despite multiple attempts and calls, I could not obtain a complete set of my records, receiving only notes from the year 2023 & 3 photos. This selective release of my medical information is concerning & ODD! This experience has been disappointing, and I regret choosing this orthodontic practice. Thankfully, I have found a new orthodontist and hope for a better experience than what I’ve encountered here."

"My son Julian Radano just had his first visit at the Fairfax location (we normally go to pike creek). I actually had them change our appointments to Fairfax. Asia was incredible! But the whole staff at Fairfax is amazing! They are absolutely the best of the best!"

"The staff here are friendly and thorough explaining the prognosis, process and treatment plans for a beautiful smile. They go above and beyond to ensure patients are comfortable with care and financial obligations. My daughter was handled with care while having her braces installed for the first time. Great environment."

"First you walk into a very beachy feel! Love it Second the staff is wonderful and so nice! My daughter loves the fact that they do “Beach bucks” at every visit you get beach bucks and once you save enough you can get a gift! They have set a whole play to get my daughters smile perfect again! They explain exactly what they are doing and make sure the patient understands also!"