U-Haul Neighborhood Dealer

"Reserved a car trailer 1.5 months ago with the expectation I could pick it up locally as per the confirmation I rec'd. Never rec'd the UHaul call in advance to confirm and on the day I expected to pick it up, I learned that UHaul cxl'd my reservation and the only other option was to cross state lines, 35 miles away to get a trailer. The reservation agent said the trailer was within 15 miles even though I protested that wasn't true. So, I put on an additional round trip 120 miles and had to pay 2 tolls to pick up & return. The location that I picked up the trailer from were very nice, but they required that I return the trailer to them and I wasn't permitted to return it locally unless I was willing to pay a significant return fee. I've rented from UHaul 6+/- times through the years and never without issues similar to this experience. I sent a review last time I rented with a similar experience to this one but based on this last rental, I suspect not much effort goes into service recovery. Net, net....I'm done. I cannot in good faith recommend UHaul and I will no longer be using UHaul for my rental needs."

"Rented equipment from there a few times before and every time it was a smooth transaction and they even had someone hook up and unhook the equipment for me I didn't even have to get out A1 service."

"Site was easy to locate, rent and return. Staff are very pleasant and helpful. Recommend this site and will use again."

"As the person amongst my friends comfortable driving a van or truck, I've been involved in a decent number of moves in the past 3 decades, both cross town and multi-state. I'm not going to lie, U-Haul hasn't always been great (PA to TX move, 2001; Levittown to Bristol, 200x). My experience here, though, was very good. The truck was there when it was supposed to be, it was in decent operational condition, the staff were friendly, and the process was smooth. No hidden fees. I don't know what more I could ask."

"Adele is very easy to work with and has great prices. We used enterprise before and they ripped us off big time, so far this guy definitely has been the easiest to use as far as rentals go. I'd highly recommend this location specifically. Whenever we had to extend bookings it was always easy. I was genuinely surprised by his pricing and originally assumed we would get ripped off coming from past experiences with other rental companies, but every time we get billed it's more of a sigh of relief rather than a sigh of grief. Definitely go here if you need a rental."