Regions Bank

"My automatic payments have failed to process 2 nights in a row. I cannot get an answer via telephone. Tried the online chat, “Vanessa” responded with same answer regardless of my question, that I’d have to access through my “online banking”. I came into local branch a while ago and sat up online banking with Pam. However, she put the wrong answers with my chosen security questions, which she realized before I left the bank, but said she had no way to correct her error, thus, I’d need to remember the incorrect answer. She stated it was only 1 of the 3 questions. However, upon attempting to access the online banking I discovered all 3 security questions had the incorrect answer and resulted in my online banking being locked out. Since Pam said she cannot correct her error i now have. Permanently locked online bank account. Which leaves me with zero help for the issue i am encountering today of having my automatic payments not process. I am very concerned of the customer service I’ve received since banking with regions. I’ve only attempted to get help 3. Only once, when I spoke with Mr. sterner, did I actually receive actual customer service."

"Best bank ever. I'm 70 years old and have been with many banks. This is by far the best."

"I love Derrick!!! Always a smile, always a solution, knowledgeable, spent time advising me, very patient and kind. Kacie was great, helpful, knowledgeable, thorough and enthusiastic"

"I had a very bad experience with regions bank. One lady accused me of recording her. She went and got other chic to be her witness. Then went ask for and said I don’t know where you got this money. I been a customer for years. They was racial profiling. What the hell does it matter. It is my legal money. Y’all be careful out there. I’ll have to get me some legal guidance!! They think we are stupid."

"This has been my bank for years. I've never had an issue with the services I get from them. I would recommend this bank to anyone. They offer every banking service imaginable. The customer service is the best I've ever received at a bank. I use the summerville location the most but they all are friendly and courteous."