Philly Pretzel Factory - Clementon, NJ

"I want to thank Chris for a wonderful visit today at this location. I needed a bite to eat and some leftovers for later, placed an order with him for a fresh order of pretzel sausage dogs and cheesesteak bites with some cheese sauce, he told me that it would take a few minutes to make and he'd keep the cheese sauce warm for me. Watching him in the kitchen area, he runs the store with perfect timing, sanitary operations, and cleans up after himself as part of his routine. He's extremely courteous, friendly, and professional despite being busy keeping operations constantly moving. Instead of waiting at the counter for me to pick up my order from him, he brought it out to me personally while I was waiting at the bartop. I appreciate the extra effort and his kindness. Even a small gesture can make all the difference for customers. I certainly will be back to get my pretzel fix whenever the mood strikes me. Thank you! p.s. I love the cinnamon pretzel twists that other locations have. I commented about it to Chris and I told him it'd be awesome if you guys were to make them fresh at the store. I'd like to put in a request to have them available to be freshly made so I can stop by and grab some when I'm finished grocery shopping across the street. thanks!"

"I placed a timed order for 9am..and the timed order was not even started.. by the time i got there @9:30am… i dont understand why after being open for 2&1/2 hrs on a tuesday, that it was not finished. Just unacceptable in my eyes. ( EDIT ) The manager ( Mr Mike ) called me & went above and beyond to accommodate for what happened earlier this morning. I am satisfied with the customer service."

"I would go here faithfully every week for years. The new owners seemed to have changed the salt they use. It’s now finer salt that seems to make the pretzels super salty. If it was an attempt to save money just know you lost a customer."

"Recently got some pretzels from here and the past few times I’ve been at this specific location something has been weird with the bottoms of the pretzels that burns to taste. The most recent time myself and others who got the pretzels developed swelling and blisters on our tongues due to whatever was on the bottom of the pretzels. It seems to be a reoccurring issue and I hope they can fix it so no one else has a similar reaction."

"Ordered a pretzel rivet tray for New Year's Eve. Nothing like serving up your guests food poisoning. The nacho cheese smelled strongly off just taking the lid off..Can't say I've smelled many things like that. Sure enough visibly on top was multiple mold spots. These trays aren't cheap, to say I'm disappointed isn't even enough here."