Rita's Italian Ice & Frozen Custard

"Blonde girls making fun of us and giving us a sample with a wasp I'm it and also mimicking our voices also threatend to call the cops for no reason"

"We went right before closing and they were super friendly and despite closing soon."

"The girl working tonight was extremely prompt and very sweet! Glad to have a good business close to home!"

"I was charged a dollar more than the price on the menu board for a concrete. I asked the kid waiting on me if it was because I asked for 2 mix ins. He said no. I told him what it said on the board above me and looked at me blankly. Said it was what the pice is in his register. If the prices have gone up the menu should be updated and the help should at least apologize for the error and seem interested in correcting it."

"My husband and I came to the Holland Rita’s location at 8:30pm. When we arrived, all the windows were closed despite the open sign being lit up. An employee was mixing some water ice with AirPods in. She turned her head and made eye contact with me and did not seek to help us with our order. 3 minutes have gone by and she still has not walked up to the window and a line is beginning to build. Finally, after 5 minutes I knock on the window and she reluctantly turns around to help us. Another employee comes around the corner that was in the back. When she came to the window I asked for a sample of the cookies and cream water ice and she says they are out of that flavor - then why is it still on the very easy to update magnetic board? I then ordered a frozen coffee as I had a free offer for one on the Rita’s app. My husband ordered a water ice which was melted at the top. When she rang us up she scanned my app and said “your offer for the frozen coffee isn’t working.” I said “okay, try my husband’s app, he has the offer too.” She scans his app and that also doesn’t work and she just stares at us and tells me my total is $9. At this point I was done - how about offering a solution to the problem or calling someone else over? Then she says “this was happening last week too.” Okay - then either fix it or promo out my item since I clearly have an offer that you can see with your own eyes! Won’t be coming back to the Holland Rita’s anytime soon."