T-Mobile

"Went to another TMobile by my house today to get a new screen protector. They didn’t have it in stock, offered to order it and ship it to my house within 10 days. I said I would go check another store. Went to the TMobile in the mall and did I make a wrong decision. There was no one in the store except two employees in the front. I told them my problem and the one said that he didn’t have any in stock. I asked if they could order it then since I had already been to another store with no luck. I was basically told they couldn’t do it, they acted like I was bothering them for being in the store. The one employee who was semi-trying asked the other one a question and he had headphones around his ear and wasn’t even listening. Just didn’t care at all. He then told me and the other employee that “it doesn’t work”. When the one trying to be helpful tried to ask him to clarify something, he told him I would have to call the store or some customer service line to help me. I’ve had this phone for a while and I’ve never had to do that before. I just left. I went to another T-Mobile and they took care of ordering with no problems—I was in and out. I would NOT go to the T-Mobile in Oxford valley mall."

"The phone I wanted was not in stock , minor double talk, as usual from T-Mobile , but the people were great people great caring and concerned, I feel they were sincere butt T mobile not too much"

"I was visiting this store and I had a terrible experience. I wanted a new phone and I thought the process would be easier in store. I was wrong, I will never be visiting anther T- Mobile ever again. The employees wouldn’t even acknowledge me when I walked in the store, and when I asked for help they said one moment and continued talking on a group. It took TEN minutes for them to come over and help me. Once they assisted me, they couldn’t answer my question and treated me like I was dumb. I left the store feeling horrible. I will never be using T-mobile service again in my life."

"Unfortunately, bad experience and bad management. Try to charge me for 2 phone out of the 4 being traded saying they weren't pay off. After contacting T-Mobile corporate, turns out the phone's were paid off. The manager was non engaging and not willing to help. Bad service and a bit disrespectful and unprofessional that the manager did not wanted to come out from the back room to speak to us. Note; The sales rep was awesome. I believe his name was Ari."

"Dante!! I told you I was going to do a review!! Thank you for you service you were friendly, professional, and knowledgeable to say the least. You took care of everything I wanted so quick and efficiently. I will keep coming back just because I know for sure you guys will take care of me and all my friends. John, Dante deserve a raise and a promotion !! If anyone is looking for good service this is store to visit!! I will recommend it to everybody!! My tablet with data and added a line for my watch as well!! thank you so much guys!"