PNC Bank,

1385 North Green Mount Road, O'Fallon, IL 62269

"Terrible customer service. Wait times say 5 minutes but turns into 30. Would never recommend doing business with them for anything."

"I have once again been disappointed by them. I tried to work with Trisha about not being charged with a service fee for the time I was in the hospital and not able to meet the minimum direct deposit. She did nothing. PNC has become less and less customer friendly. I have been with the bank for ten years and have been disappointed with them on many occasions. Way to make banking as impersonal as possible."

"Useless. Have an account with them and they can’t notarize a document from my account when I’ve had it done at other locations. Lady on the right in the office can’t do her job and help me. Absolutely ridiculous. Bank is empty and they are to lazy."

"In the past I was always used the Fairview location as it was closer to my house and was able to develop good rapport with the manager there Amber, I was having difficulty with some account stuff so had to go into the O'Fallon location and to my glad surprise Amber was there helping the location out this weekend. It was great to see her again, she was super helpful, remembered me from way back before Covid hit, and just super amazing. She has been for the last several years that I have banked with PNC. Just thank you for always being excellent!"

"Not sure what happened with this bank. They closed my debit card with out my acknowledgment and I was standing at the grocery store counter with a declined card. Talk about embarrassing, tried calling the bank with a 20+min wait for a representative. I figured out what happened to my card before a representative connected with me. After figuring it out, I was locked out of my online banking account and had to rest my password not once but twice!! For some reason resetting your password the first time doesn’t seem to do anything. Finally got into my account with no help from PNC. This chain really went down hill."