Busey Bank 101 South Morrison Avenue, Collinsville, IL 62234

"I miss the Bank of Edwardsville. If you got locked out of your account on a weekend, Bank of Edwardsville had someone you could call to get help outside of normal business hours. All of you who said you were leaving Busey, where did you go? Do they have someone to help with major problems on weekends?"

"Customer service is absolutely terrible. I tried calling & leaving a voicemail multiple times to discuss an overdraft letter I received & was never contacted back. Overdraft fees are through the roof & they are not willing to work with you. I have been a member since 2010 when it was still bank of Edwardsville but since the swap to Busey it has been a total nightmare. Do not give them your money. 10/10 would not recommend."

"Last night I noticed my account was overdrawn So immediately transferred money into it. Today I wake up in the negative again because Busey decided to take an overdraft fee even though I corrected my negative balance the day before. I also have overdraft protectionon yet it hasn’t stopped one transaction from overdrawing my account yet. I’d give these con artists 0 stars but google won’t let me"

"I wish I could give less than 1 star... it is too high. I was with the Bank of Edwardsville so I didn't choose Busey. What they did during the switch was bad enough and when I voiced my dissatisfaction they were all "give us a chance because we have been around for such a long time and our service is exceptional"...yes it is - exceptionally bad. It has been a year and the majority of the time you can never get through on the phone, their hours of operation are not convenient for someone who has a 9-5 job, their ATM's are frequently not working. The only positive thing I can say is that I personally haven't had a problem with the online site in several months but from what I read of the other reviews others are not so lucky. So disappointed... I miss the Bank of Edwardsville terribly!"