U.S. Bank Plaza

"I used to tell everyone that US Bank was the best. No longer true. Very sad . Customer service is no longer important. Insufficient staff working in branches should serve as a true indication of ."

"If I could rate this review for US Bank a zero I would. I was a US Bank customer for 10 or more years now. Never once I was late on my payments. Although this last year I've spent more money using the credit card, but the payments I have been making were above the minimum payments. Recently, I received a letter from them indicated that they will increase my APR from 22.24 to 25.74 with the reason "due to my spending" so as they claimed. I called and asked that why I am being charged an 25.74 APR in January while my Jan statement says only 22.24? They didn't have an answer for me. They are charging me $64.61 instead of $54.38, on a 25.74 APR, an additional of $10.23 more on the interests alone than what it is supposed to be. This is how they make money by ribbing off their customers. Imagine $10.23 additional per customer multiply a million customers like me they have worldwide. This is how US Bank make money by ribbing their credit card usere like myself. Do not ever do business with US Bank is my best advice."

"Worst experience with a bank ever. Customer service sucks, the only good experience I’ve had was with Stephanie not sure exactly what department but it was today (6/6/2022) between 11:30am-11:45am. I only wish I could switch my loan to another bank and still might pay the money to do it just so I don’t have to deal with US Bank anymore."

"I'm writing this letter of appreciation to compliment Client Relationship Consultant Chelsea Holt Bates from the Maryland Heights Branch. In these times of the virus things are upside down. Recently I had a unique situation. Ms. Bates assessed the situation and acted on it in a very courteous manner. In my mind the employee of the month should be Chelsea for her excellent customer service!"

"3-4-20 A US Bank employee, Shelby Herbst, District Administrator Assistant in St. Louis called to help me with an issue but instead , became extremely disrespectful to me, and hung up on me. This is NOT how to fix an issue! Instead, perhaps she could have just said she does not understand and transfer my call? Very poor customer service and relations. I have been banking with US Bank for over 40 years. I guess they can afford to hire good help anymore."