Commerce Bank 7910 Clayton Road, St. Louis, MO 63117

"They’re online app goes down at least once a day. It also updates balances and tracks purchases once a week. It’s like a bank but for old people"

"I have been with commerce bank for quite more than 10years. It’s one of best banks that I can recommend everyone to. Good customer service and your money is very secure."

"My dad took out a student PLUS loan from Commerce to pay for my college education. He deferred the loan due to financial hardship from Covid (he got laid off), and then in turn, Commerce sold the loan to someone else, and now my dad owes $12,000 more then he initially did! Commerce did NOT even inform my dad when they sold his loan. Totally DIRTY, predatory and disgusting. I learned this when I offered to help my dad pay down the loan."

"I am exasperated with this bank. The DeMun location was always understaffed such that it was usually a wait of 10 - 15 minutes in line to get to a teller window. But it was convenient to walk to from where I live. Now the DeMun location has closed "temporarily" without notice. A paper flyer on the door does not say when it will open again. It's just too weird when you go to your bank and it's not there, and they didn't have the curtousy to notify customers of this with a letter. I called another branch to ask when my branch is expected to reopen; a recorded message said the hold time will be "20 minutes or more." I have long felt Commerce has very poor customer service compared to other banks. Am planning to close my account after too many annoying experiences with poor customer service there."

"Spoke with Joe a personal banker regarding to open account. Didn't want to answer my questions over the phone. I felt that he didn't want my business and unprofessional behavior."